Title: Guest Services
Department: Hotel Operations
Reporting Relationship: General Manager>Assistant General Manager>Shift lead
Job Summery
The Guest Services is a reliable individual. This person will be heavily involved in operations work and will be responsible for performing a number of different duties. The ideal candidate is highly self-motivated, flexible. The guest services ensure hotel operations run smoothly in all areas, including guest services, and maintenance occasionally, and will step in where operationally necessary across all departments if needed.
Duties & Responsibilities
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Helps maintain inventory system for all hotel supplies, including food/beverage, front desk, and housekeeping
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Works to implement goals, projects, and (company standards)
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Respond to all guest communications in a timely manner
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Ensures guests have a pleasant and memorable experience
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Ensures property, guest rooms, and amenities are held to a high standard and guest-ready
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Troubleshoot, de-escalate and make appropriate decisions for the operations as needed
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Takes guest/staff feedback to management team to improve operations
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Work operationally in housekeeping, maintenance, and guest services
Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team:
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Kindness - at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued.
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Respect - valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards, and handling all interactions professionally.
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Team Player - Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere.
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Willing to Learn - be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and profession
Qualifications
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Experience in guest/customer service
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Must have OLCC and Food Handlers Certification on the first day.
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Patience and problem solving skills are necessary to effectively do this job.
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Ability to multitask
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Ability to keep a calm/respectful demeanor amidst chaos and/or handling of difficult situations
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Ability to flex, float to different departments as needed throughout the day
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Facilities experience a plus
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Valid driver's license
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Excellent communication skills.
Average time spent in operations
Average time spent on admin duties
FLSA (overtime eligibility)
Weekend and evening shifts
