About the Company:
At Steven Automotive, we value diversity and strive to provide a welcoming and inclusive environment for both our employees and customers. We are committed to offering top-notch service and building lasting relationships with our clients. Join us in our mission to deliver excellence in automotive sales.
Description of the role:
We are seeking an experienced and highly skilled Master Automotive Technician to join our team and serve as a technical leader within the service department. In this role, you will perform expert-level diagnostics, complex repairs, and root cause analysis across the entire Toyota product line, including gasoline, hybrid, and electric vehicles. You will troubleshoot challenging mechanical and electronic issues using advanced diagnostic tools and factory systems, ensuring all work meets OEM standards for safety and quality.
You will also play a critical role in mentoring junior technicians, leading difficult diagnostic cases, and fostering a culture of continuous learning. Responsibilities include conducting post-repair inspections, maintaining precise repair documentation, and staying up to date with Toyota certification and training requirements. Additionally, you’ll collaborate closely with Service Advisors to communicate technical findings and deliver exceptional customer satisfaction. This position requires strong leadership, deep technical expertise, and a commitment to excellence in every aspect of the repair process.
Responsibilities:
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Advanced Diagnostics & Root Cause Analysis
- Perform expert-level diagnosis of intermittent and complex mechanical, electrical, and electronic vehicle issues across the entire Kia product line, utilizing advanced diagnostic equipment, scan tools, and factory technical information systems
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Thoroughly investigate and identify root causes of vehicle malfunctions, even when symptoms are elusive
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Lead troubleshooting efforts for difficult-to-diagnose customer concerns.
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Complex Repair & Overhaul
- Execute precise and efficient repairs, overhauls, and replacements of major vehicle components, including engines, transmissions (automatic and manual), advanced driver-assistance systems (ADAS), hybrid/EV powertrains, and complex electrical circuits
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Perform intricate wiring repairs, module programming, and software updates
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Ensure all repairs meet strict factory specifications and safety standards
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Technical Leadership & Mentorship
- Act as a technical resource and provide hands-on guidance, coaching, and training to less experienced technicians
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Assist colleagues with challenging diagnostic cases and repair procedures
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Share best practices and foster a culture of continuous learning and excellence within the shop
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Quality Assurance & Documentation
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Conduct comprehensive post-repair inspections and test drives to ensure problem resolution and complete customer satisfaction
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Maintain meticulous and accurate documentation of all diagnoses, repairs performed, parts used, and labor times in the dealership management system
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Adhere strictly to all manufacturer warranty policies and procedures
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Continuous Learning & OEM Standards
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Proactively engaged in all required Toyota factory training and certification programs (including new model launches and technology updates) to maintain Master Technician status
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Stay current with the latest automotive technologies, diagnostic methods, and industry best practices
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Ensure all work is performed in accordance with Toyota OEM standards and safety guidelines
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Customer & Service Advisor Communication
- Collaborate closely with Service Advisors to clearly explain complex technical issues, recommended repairs, and estimated costs in an understandable manner for customers
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Provide expert advice on preventive maintenance and long-term vehicle care
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Shop Stewardship
- Maintain a clean, organized, and safe work environment
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Properly use and care for all dealership tools, equipment, and specialty tools
Requirements/ Qualifications:
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Current Toyota Master Technician Certification (Required): Proof of active, highest-level factory certification from Kia
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Extensive Experience: A minimum of [e.g., 3-7+] years of proven, hands-on experience as an Automotive Technician, with significant time specializing in Kia vehicles at a dealership level
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Superior Diagnostic Acumen: Exceptional ability to diagnose and troubleshoot complex, intermittent, and multi-system automotive problems using advanced diagnostic tools and critical thinking
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Expert-Level Technical Skills: Proficient in all aspects of automotive repair, including engine performance, transmission, electrical, hybrid/EV, ADAS, suspension, brakes, HVAC, and multiplex communication systems
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Strong Leadership & Mentorship Abilities: Demonstrated capacity to guide, teach, and technically support other technicians effectively
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Meticulous Attention to Detail: Commitment to accuracy, thoroughness, and quality workmanship
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Excellent Communication Skills: Ability to articulate complex technical information clearly to both colleagues and non-technical staff (Service Advisors)
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Problem-Solving Prowess: A resourceful and analytical approach to tackling challenging technical issues
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Valid Driver's License and Clean Driving Record
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ASE Master Automobile Technician Certifications (Highly Preferred)
Benefits:
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Competitive compensation
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Opportunities for growth and development
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Health insurance and retirement plans
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Employee discounts on vehicles and services
Work environment /Physical demands:
- Be able to work under various weather conditions
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Be able to lift 25 sometimes up to 75 pounds
- Be able to be exposed to allergens and fumes
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Be able to stand for an extended period
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Be able to withstand Bending, Crouching, Kneeling, Crawling
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Be able to walk frequently, around the shop, to the parts department, walk to find a vehicle
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Be able to manipulate small parts, wires, and tools with precision
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Be able to ride with customers in their vehicles
