Job Summary
As a Store Coach you are responsible for helping the General Manager (GM) to lead overall store operations, which includes being responsible for the entire store when the GM is not present. You will coach, inspire, and demonstrate the MOD way. This is a fun and challenging leadership role on the path to becoming a GM where you delight our customers, grow our employees, and grow MOD – our Purpose is People!
Duties
- In partnership with the GM, ensure the store is set up for success and running smoothly through consistent and efficient store operations, quality Crew coaching, and a relentless focus on the customer experience.
- Serve as an example for demonstrating the MOD values and behaviors and exemplify servant leadership
- Use good judgement as to when a matter needs escalation to the GM/DM and to know when you must decide immediately for the health and welfare of Crew and the business as a whole
- Serve as a role model of outstanding customer service to help create that fun MOD atmosphere our customers expect and work to satisfy customer requests to the best of our abilities
- Responsible for coaching Shift Supervisors to ensure they are setting and sustaining the tone of the shift by keeping the energy high and creating a positive vibe and a welcoming atmosphere for both Crew members and customers
- Along with other experienced Crew members, demonstrate, train and coach newer Crew members (in a clear, compassionate, and direct manner) in all proper methods for accomplishing store tasks so that all our work meets health, safety, and quality standards
- Ensure all stations, product, and equipment are clean, well maintained and meet all quality standards, including how the work is done
- Ensure Shift Supervisors are adhering to all Opening/Midday/Closing shift checklists
- Celebrate the wins with your Crew, Shift Supervisors and GM. This is pivotal to quality coaching and aligns with our MOD values
- Inform the GM of performance issues when Crew member demonstrates that they cannot or will not perform key responsibilities of their position or adhere to MOD standards
- Listen to, understand, and resolve Crew member concerns in the absence of the GM
- Manage cash within the shift in an accurate and responsible manner including making change, accessing cash in the safe, processing refunds, and other cash handling tasks as directed
- May perform Shift Supervisor duties as needed which includes food safety oversight, pre-shift talks, deployment rollout and modifications, opening/midday/closing checklists, equipment malfunction reporting, etc.
- Several other duties could include assisting the GM with inventory and facilities maintenance, tracking Crew member callouts, daily operational checklist, food safety assessments and fundraiser support
Qualifications
- Candidates must have a minimum of 6 months in a Shift Supervisor position (any exceptions require RD approval) or 1 year of supervisory experience in a retail store or restaurant, ideally in a customer facing position
- Passion for people and demonstrated experience successfully leading, coaching, training, and motivating front line employees
- Ability to balance bigger picture operations thinking with strong execution and attention to detail
- Ability to prioritize in real time, juggling multiple operational priorities
- Ability to stay calm and focused during fast-paced and potentially stressful situations
- Belief in our purpose, accepting of change and growth mindset
- Reliable transportation
- Must be at least 18 years old
- Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
Physical Requirements
As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.
Pay: $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
