Job Title: Shift Lead
Location: Silver Lake, CA
Compensation: $25.00/hr
Reports to: General Manager
The Opportunity: The Lead of a New Silver Lake Car Wash!
We are opening a premium automotive boutique, and we are looking for a foundational leader to help us set the standard. This isn't just a supervisory role; it’s an opportunity to help build a brand-new service culture from the ground up. As a Shift Lead, you will bridge the gap between our high-end clientele and our elite technician team, ensuring that every car leaving our lot is a masterpiece of manual care.
Key Responsibilities
- Operational Leadership: Oversee the daily workflow, ensuring our service windows are met without ever sacrificing quality.
- Elevated Customer Service: Act as the primary point of contact for service inquiries and quality assurance. You are responsible for ensuring the experience is consistent for every guest.
- Team Mentorship: Lead a crew of 8+ technicians, Greeter/Sales Specialist, and Lot Coordinator by example. You will provide real-time coaching on manual techniques, chemical usage, and professional conduct.
- Quality Control: Perform final inspections on every vehicle. You have the final say on whether a car meets our standard before it is returned to the owner.
- Lot Flow Coordination: Manage the physical constraints of our lot. You will work with the Lot Coordinator and Greeter to ensure our lot capacity is managed perfectly, preventing street congestion.
- Adaptive Team Support: This is a "hands-on" leadership role. You must be prepared to step in and cover any station at a moment's notice. Whether it’s greeting a guest, jumping into a bay to assist with a detail, or managing the car flow, you are the ultimate utility player who ensures the lot never stops moving.
Requirements
- Proven Leadership/Customer Service Experience: Required. We are looking for individuals with management experience in retail, hospitality, or premium service industries.
- Car Wash or Detailing Experience: Highly Preferred. You must understand the technical nuances of manual car care to effectively lead and inspect the team’s work.
- Founding Mindset: The ability to think on your feet, solve problems in real-time, and stay calm under the pressure of a new business launch.
- Communication Skills: You must be able to motivate a team while maintaining a sophisticated, professional rapport with a discerning clientele.
- Bilingual Communication Skills: Required. Fluency in both English and Spanish is a must to effectively serve our diverse Silver Lake community and ensure seamless communication across our entire team.
Why Join a New Business?
- Direct Influence: As a founding leader, your feedback directly shapes our operations. You aren't just following a handbook; you're helping write it.
- Work/Life Balance: We provide a consistent, staggered schedule so you can plan your life outside of work with total confidence.
- Elite Compensation: We offer competitive pay because we value the high level of responsibility and expertise you bring to the lot.
- A Culture of Respect: Work in an environment that prioritizes quality products, professional standards, and a collaborative management style.
Pay: $25.00 per hour
Benefits:
- Employee discount
- Paid training
- Referral program
Experience:
- Leadership: 2 years (Required)
Language:
Work Location: In person
