Location
This position is a 100% in-person role. The successful candidate will be expected to work in person on all scheduled workdays and must reside in Omaha, NE.
Description
The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. The position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.
Essential Duties & Responsibilities
- Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's 'Amazing' customer service experience
- Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
- Assist the Store Manager in onboarding and training new team members
- Develop effective working relationships with team members, identifying individual motivation factors
- Proactively seek opportunities to increase individual and team sales
- Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
- Ensure team members follow all health, safety, and sanitation guidelines
- Serve as a keyholder, following all opening and closing procedures
- Demonstrate punctuality, dependability, and adaptability
- Assist Store Manager with administrative duties as requested
Qualifications
- Passion for people
- Willingness to master brand recipes and techniques
- Energetic, fast-paced, flexible work style
- Ability to work cooperatively in a team environment
- Ability to reach others and communicate effectively
- Strong problem-solving skills and attention to detail
- Desire to take on a leadership role in a growing company
- Commitment to safety
- Commitment to master bran recipes and techniques
- Detail oriented and self-motivated
- Ability to work in a fast-paced environment and handle multiple duties
- Ability to raise, lower and carry objects up to 25 pounds occasionally throughout a day
- Ability to stand in an upright position without walking more than three consecutive steps occasionally
- Ability to walk more than three consecutive steps for extended periods of time
- Ability to work with hands on one- and two-handed activities constantly throughout a day
Physical Demands and Environment
Able to met the following physical demands, either with or without a reasonable accommodation:
- Regular and predictable attendance
- Stand for extended periods of time throughout a day
- Lift, carry, push, and pull objects up to 25 pounds frequently throughout a day
- Sit, stoop, climb, kneel, and crouch occasionally throughout a day
- Hear, see, and speak within a loud environment
Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
