Overview
We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, ensure seamless guest check-in and check-out processes, and uphold the highest standards of customer service. Your leadership will foster a welcoming environment, coordinate with various departments, and manage administrative tasks with precision. If you thrive in a fast-paced hospitality setting and possess a passion for guest relations, this opportunity is perfect for you to make a meaningful impact and elevate our guest experience.
Responsibilities
- Supervise all front desk operations, including guest registration, reservations, and inquiries, ensuring efficiency and professionalism at all times
- Lead and motivate front office staff to deliver outstanding customer service, maintaining high standards of hospitality and phone etiquette
- Manage multi-line phone systems, handle guest requests promptly, and resolve issues with tact and diplomacy
- Oversee night audit procedures to ensure accurate financial reporting and reconciliation of daily transactions
- Implement hotel emergency procedures swiftly and effectively, ensuring guest safety and compliance with safety protocols
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and enhance overall service quality
- Maintain comprehensive records of guest interactions, reservations, billing, and incident reports using OPERA or similar hotel management systems
Requirements
- Proven experience in hospitality management or hotel front desk operations, preferably within resort or hotel environments
- Strong knowledge of hotel management software such as OPERA or comparable systems
- Excellent customer service skills with the ability to handle diverse guest needs professionally
- Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively
- Familiarity with hotel emergency procedures and guest relations best practices
- Exceptional communication skills with a focus on phone etiquette and multi-line phone system operation
- Previous experience managing night audit functions is preferred
- Ability to lead a team in a fast-paced environment while maintaining attention to detail and professionalism
Join us in creating memorable experiences for our guests by providing exceptional hospitality through energetic leadership and dedicated service. This paid position offers an exciting opportunity to grow within the hospitality industry while making a positive impact on every guest’s stay.
Pay: $17.00 - $20.00 per hour
Work Location: In person
