Assistant Operations Manager
The Assistant Operations Manager supports the Operations Manager in overseeing the daily performance and execution of branch operations. This role assists in managing safety, productivity, personnel, equipment, and customer service to ensure efficient and profitable operations. The Assistant Operations Manager plays a key role in helping the team achieve revenue goals, maintain high-quality standards, and deliver exceptional customer satisfaction.
Operational Support & Performance
Assist in managing daily branch operations to meet sales, revenue, and profitability targets
Support monitoring of job progress to ensure work is completed safely, efficiently, and cost-effectively
Help track production output and ensure alignment with established man-day goals
Assist in developing production forecasts and operational plans
Identify operational gaps and recommend process improvements
Coordinate with internal teams to communicate job scopes and customer requirements
Team Leadership & Personnel Support
Support hiring, onboarding, and training of field personnel, supervisors, and assistant managers
Reinforce company standards, safety protocols, and performance expectations
Monitor employee performance and provide coaching to ensure quality workmanship
Promote teamwork and contribute to a positive, high-morale work environment
Assist with personnel actions including scheduling, evaluations, and corrective actions
Help ensure the safety and well-being of all employees
Customer Relations & Communication
Maintain strong customer relationships and support high satisfaction levels
Communicate with clients regarding scheduling, logistics, and job updates
Confirm job details including timing, scope, and completion status
Address customer concerns and help ensure expectations are met or exceeded
Assist in developing weekly work schedules, including site assignments and crew allocation
Help coordinate roof access, safety planning, and job execution logistics
Assign tasks, crews, and equipment under the direction of the Operations Manager
Identify and help resolve scheduling and communication challenges
Equipment & Resource Coordination
Support management of company equipment and resources
Coordinate delivery and use of lifts and specialized equipment
Help ensure equipment is maintained in safe working condition
Assist in monitoring operational costs and daily expenditures
Support supervision of field operations, including:
Window cleaning
Pressure cleaning
Waterproofing
Conduct site visits to monitor safety, quality, and productivity standards
Quality Control & Administration
Assist with safety audits, incident investigations, and compliance reviews
Track and report job progress, workforce productivity, and performance metrics
Ensure adherence to company policies and operational standards
Maintain accurate records and documentation
Strong leadership and team collaboration skills
Ability to support revenue growth while maintaining cost control
Excellent organizational and multitasking abilities
Effective communication and customer service skills
Detail-oriented with a strong focus on quality control
Knowledge of commercial cleaning operations (window cleaning, pressure cleaning, waterproofing) preferred
Commitment to workplace safety and compliance
