Overview
Job Title: Area Manager
FLSA: Exempt
Grade: E20
Code: 0202AM
Company: All
Department: Store Operations
Position Reporting to this job: Store Manager, Acting Store Manager
Reports to (Title): Sr. Manager Field Operations, District Manager
Essential Function: Drives sales, manages expenses, and directs all the operational activities of a designated district, averaging 6-10 stores.
Primary Duties: Provide clear, concise statements using action verbs to describe what is done, with or for whom the action is taken, and the purpose or outcome to be achieved. Responsibilities should be listed in order of the percentage of time spent performing the actual duty.
30% CUSTOMER EXPERIENCE: Embodies and articulates the customer service model. Provides leadership to deliver great customer service to ensure an excellent customer experience to maximize sales and customer loyalty in assigned stores. Understands the competitive landscape by observing and studying other companies to learn about current initiatives/strategies and shares information with Management.
30% TALENT MANAGEMENT: Assesses assigned Store Managers to determine talent opportunities and their impact on store performance. Consistently engages direct reports in discussions regarding their own strengths to leverage and opportunities to develop while leveraging IDP. Ensures that the Store Managers engage and develop their teams. Develops and maintains programs for recruitment, training, and developing customer-focused associates through coaching.
20%: FINANCIAL MANAGEMENT: Monitors controllable expenses in assigned stores to maintain acceptable levels while minimizing adverse effects on store operations. Indirectly responsible for maintaining minimum shrink. Analyzes financial reports and processes monthly and other required reports.
20% OPERATIONAL MANAGEMENT: Provides oversight of all activities of the district’s store operations and personnel in the use of company policies. Leads a team of Store Managers that continually has a focus on driving customer satisfaction, in-store presentation, and supporting the customer through proficient store operations.
Knowledge, Skills and Abilities: Indicate the minimum qualifications required to perform the job: work experience (including type of work and number of years required); education (including desired degree and field of study); specify certificate or license requirements.
Competencies / Attributes: Indicate relative “qualitative” or other important aspects that would enhance the ability to perform the job. i.e., detail-oriented, customer-focused, team player, etc.
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
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Task Level High
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Departmental/Division Level High
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Project Level High
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Consultative Level High
The amount of discretion or freedom this position has
Working Conditions /Physical Requirements: Indicate the normal working environment, i.e., office, store, warehouse, etc., as well as any physical requirements required to perform the job duties (lifting requirement, dexterity, etc).
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The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The position requires some physical exertion, such as long periods of standing. Extensive travel required.
$75,000 to $80,000
