IT ENGINEERMicrosoft 365, Systems Administration & Business TechnologyBUILD. SECURE. SOLVE. IMPROVE.
Access Communications Group (ACG) is looking for a hands-on IT Engineer who knows Microsoft 365 inside and out and has the drive to make things happen.
This is not a role for someone who waits for a checklist or needs constant direction. We need a true go-getter who identifies problems, investigates root causes, recommends practical solutions, and follows every assignment through to completion.
You will help own, secure, troubleshoot, and continuously improve ACG’s technology environment while supporting Operations, Finance, HR, Estimating, and Executive Leadership.
If you are technically strong, highly organized, naturally curious, and motivated by solving real business problems, this could be the right opportunity for you.
WHAT YOU WILL DO Own and Support Microsoft 365
- Administer and support Microsoft 365, including Outlook, Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, and the Microsoft 365 admin center.
- Manage users, groups, licenses, shared mailboxes, permissions, role assignments, onboarding, offboarding, and access changes.
- Support Microsoft Entra ID, multifactor authentication, conditional access, sign-in troubleshooting, and secure access practices.
- Assist with Microsoft Intune device enrollment, compliance, application deployment, configuration, and endpoint support.
- Monitor Microsoft 365 service health, storage, license utilization, administrative reports, and security alerts.
- Identify issues early and take prompt corrective action or escalate when necessary.
Troubleshoot and Resolve
- Provide Level 1 and Level 2 technical support for computers, operating systems, peripherals, printers, business applications, connectivity, and mobile devices.
- Investigate complex technical issues using a structured and disciplined troubleshooting process.
- Identify root causes instead of relying only on temporary fixes.
- Document problems, solutions, system changes, and lessons learned.
- Create repeatable solutions that reduce recurring issues and improve the user experience.
- Communicate clearly with users throughout the troubleshooting and resolution process.
Improve Systems and Processes
- Maintain SharePoint sites, document libraries, permissions, content organization, retention practices, and QMS-aligned document control processes.
- Design and improve practical workflows using Microsoft Forms, Lists, Power Automate, Excel, Teams, SharePoint, and Copilot.
- Identify repetitive or inefficient processes that can be automated, standardized, or simplified.
- Partner with departments to understand business needs and translate them into secure, reliable, and scalable technology solutions.
- Support continuous improvement across internal systems, technology processes, and user workflows.
Support Business Technology
- Support Odoo ERP users, permissions, reporting, access, and system issues.
- Coordinate advanced Odoo configurations, integrations, and escalations with developers or external vendors.
- Maintain accurate records of IT equipment, software, licenses, warranties, vendors, and asset lifecycles.
- Create and maintain SOPs, knowledge-base articles, system diagrams, account records, change logs, and troubleshooting documentation.
- Support cybersecurity practices involving MFA, endpoint protection, least-privilege access, data protection, backups, incident response, and audit readiness.
- Take ownership of open items, communicate progress, meet deadlines, and drive assignments to verified completion.
MICROSOFT 365 EXPERTISE IS A HIGH PRIORITY
Microsoft 365 is a core requirement for this position.
We are not looking for someone who has only used Outlook, Teams, or Excel as an end user. We need someone who understands how to administer, secure, organize, troubleshoot, and improve Microsoft 365 in a business environment.
The ideal candidate will have:
- Strong hands-on experience administering Microsoft 365 tenants.
- Experience managing users, groups, licenses, permissions, roles, mailboxes, and service settings.
- Practical knowledge of Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft Entra ID, and Microsoft 365 security features.
- The ability to troubleshoot identity, synchronization, permissions, mail flow, collaboration, storage, and access issues.
- Working knowledge of MFA, conditional access, role-based access, least privilege, data protection, and audit logs.
- The ability to establish clear governance, naming standards, documentation, access reviews, and account lifecycle practices.
- Experience with Power Automate, Microsoft Lists, Forms, Intune, Defender, Purview, Power BI, or Copilot is strongly preferred.
ARE YOU THE GO-GETTER WE NEED?
The right person for this role:
- Takes initiative and acts with urgency.
- Does not wait for detailed instructions before addressing an obvious problem.
- Owns technical issues from the initial report through resolution and user follow-up.
- Looks for recurring problems, inefficiencies, risks, and opportunities for improvement.
- Learns unfamiliar systems quickly by using documentation, testing, research, and sound judgment.
- Communicates early when blocked instead of allowing work to remain unresolved.
- Presents options and recommends a clear next step.
- Works independently while knowing when to escalate security, operational, or business-critical concerns.
- Keeps commitments and consistently follows through.
- Documents work clearly and accurately.
- Remains organized while managing multiple priorities.
- Focuses on solutions, progress, and measurable results.
- Drives work to completion without repeated follow-up from management.
EXPERIENCE
- 3 or more years of progressive experience in IT support, systems administration, Microsoft 365 administration, or IT engineering.
- Demonstrated hands-on experience administering Microsoft 365 in a professional business environment.
- Experience supporting both onsite and remote users across multiple departments.
- Experience with identity management, access control, endpoint administration, collaboration platforms, and cybersecurity practices.
- Experience with SharePoint, process automation, Odoo ERP, PowerShell, APIs, networking, or cloud services is preferred.
- Experience supporting construction, telecommunications, government contracting, or another operations-driven environment is a plus.
TECHNICAL SKILLS
- Advanced Microsoft 365 administration and troubleshooting.
- Microsoft Entra ID and identity administration.
- Exchange Online, Teams, SharePoint Online, and OneDrive.
- Microsoft 365 user, group, license, mailbox, and permission management.
- Windows desktop and laptop support.
- Mobile device, printer, and peripheral support.
- TCP/IP, DNS, DHCP, Wi-Fi, VPN, and general network troubleshooting.
- Endpoint security and cybersecurity best practices.
- Strong Excel proficiency.
- PowerShell or other scripting experience is preferred.
- SharePoint administration and document organization.
- Technical documentation and SOP development.
- Professional written and verbal communication.
- English required.
- Bilingual English and Spanish preferred.
CORE COMPETENCIES
- Ownership and accountability
- Initiative and bias for action
- Technical curiosity
- Continuous learning
- Structured problem-solving
- Root-cause analysis
- Attention to detail
- Data accuracy
- Strong organization
- Clear communication
- Cross-functional collaboration
- Consistent follow-through
- Execution discipline
- Time and priority management
- Integrity and discretion
- Responsible handling of company systems and data
THIS ROLE MAY NOT BE THE RIGHT FIT IF YOU:
- Have only used Microsoft 365 as an end user and do not have meaningful administrative experience.
- Cannot explain how you would troubleshoot identity, email, Teams, SharePoint, OneDrive, permission, or security issues.
- Prefer to wait for detailed instructions before taking action.
- Struggle to take ownership of technical issues through completion.
- Frequently leave tasks open without communicating progress.
- Have weak documentation or organizational habits.
- Are uncomfortable working in a structured and accountable environment.
- Resist cybersecurity controls, established procedures, direct feedback, or continuous improvement.
- Are unable to support an onsite or hybrid business environment when required.
WHY JOIN ACG?
At ACG, your work will have a visible impact.
You will have the opportunity to improve systems, support multiple departments, strengthen cybersecurity, automate business processes, and help shape the company’s technology environment.
We value people who take initiative, communicate directly, solve problems, and consistently deliver results.
Our environment offers:
- Meaningful technical ownership
- Exposure to multiple business areas
- Opportunities to improve and automate processes
- Professional and technical growth
- A fast-paced, results-driven workplace
- Direct collaboration with Operations, Finance, HR, Estimating, and Leadership
- The opportunity to make improvements that can be seen across the organization
ABOUT ACCESS COMMUNICATIONS GROUP
Access Communications Group is a multistate telecommunications and construction company serving federal, state, local, and commercial clients since 1996.
ACG supports disciplined execution through internal technology systems, cybersecurity practices, structured project management, and strong documentation standards.
We are a family-minded small business built on:
- Accountability
- Character
- Integrity
- Safety
- Teamwork
- Trust
Our environment moves quickly and rewards individuals who take initiative, solve problems, communicate clearly, and deliver consistent results.
OUR CULTURE
- High accountability and personal ownership
- Direct and professional communication
- Strong documentation and follow-through
- Fast-paced work with multiple priorities
- Continuous improvement and practical problem-solving
- Results over excuses
- Respectful teamwork across departments
- Responsible use of company systems, information, and access
- Professional growth for individuals who consistently perform
BENEFITS
- Financial, professional, and career growth opportunities
- Paid time off that increases with tenure
- 401(k) with employer match
- Profit sharing tied to performance for eligible salaried roles
- Medical, dental, and vision insurance
- Paid holidays
- Paid professional development and certifications, subject to company policy
READY TO TAKE OWNERSHIP?
If you have strong Microsoft 365 expertise, enjoy solving challenging technical problems, and are the type of person who sees what needs to be done and takes action, we want to hear from you.
Join ACG and help us build a more secure, efficient, and scalable technology environment.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- • Can you independently manage users, groups, licenses, permissions, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Entra ID?
- • Can you describe a Microsoft 365 problem you owned from diagnosis through resolution?
- • Do you actively look for ways to improve systems and reduce repeat problems without waiting to be asked?
Experience:
- IT Engineer : 2 years (Required)
Work Location: In person
