One of our government clients is seeking an experienced Business Analyst to support the development, enhancement, and maintenance of program-related information systems for the Department of Children & Youth (DCY) Bureau of Early Care and Education Operations. This is an onsite contract position.
Business Analyst
Onsite
Columbus, OH
Long Term
Responsibilities:
- Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems.
- Review and validate system design documents to ensure alignment with requirements and program policies.
- Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects.
- Assist with data conversion activities from existing systems, ensuring accuracy and compliance.
- Support system implementation, coordinating with affected entities on rollout, communication, and training.
- Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution.
- Maintain and update system reference tables, configuration settings, and security profiles.
- Interpret federal and state regulations to ensure system functionality remains compliant.
- Develop user documentation, including procedures, training materials, and manuals.
- Identify root causes of system or process issues and recommend corrective actions.
- Conduct training sessions or workshops on new or updated system processes.
- Prepare and submit system defect reports and monitor remediation progress.
- Stay current with program policies and rule changes that impact system requirements.
- Participate in staff meetings, project team activities, and training opportunities.
- Prepare activity reports, status updates, and other required documentation.
- Perform related administrative and project tasks as assigned.
Required Skills:
- Help desk/ticketing systems (e.g., ServiceNow, Salesforce Case Management). Required - 4 Years
- Data analysis tools (e.g., Excel, Power BI, SQL for basic data queries). Required - 4 Years
- Testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets). Required - 4 Years
- Project management and collaboration platforms (e.g., Azure DevOps, Jira, Microsoft Teams). Required - 4 Years
- Process modeling and visualization tools (e.g., Microsoft Visio, Figma). Required - 4 Years
- Effective communication.
- Critical thinking.
- Problem solving.
- Technical proficiency.
- Data analysis.
- Interpersonal skills.
- Research.
- Strategic thinking.
- Requirements gathering and documentation tools (e.g., Microsoft Word, SharePoint).
- Workflow and system configuration interfaces relevant to the program//'s automated systems.
Required Qualifications:
- 4-year college degree or equivalent. Required
- At least 4 years of relevant experience.
Nice to Have Skills:
- IIBA or CBAP training and/or certification.
