Overview
We are seeking an energetic and dynamic General Manager to lead a bustling quick service restaurant located at Logan Airport. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive profitability through effective team management and operational excellence. Your leadership will foster a vibrant, fast-paced environment where quality food, efficient service, and customer satisfaction are paramount. This is an exciting opportunity for a seasoned hospitality professional eager to make a significant impact in a high-volume setting.
We offer Free Benefits, Parking, along with a generous bonus potential of $24k a year for all General Managers.
Duties
- Lead and motivate a diverse team of restaurant staff, including managers, cooks, cashiers, and food service associates, to deliver outstanding guest experiences.
- Oversee all aspects of restaurant operations, including food preparation, cooking, and food safety management to ensure compliance with health regulations and company standards.
- Manage inventory control by monitoring stock levels, ordering supplies, and minimizing waste to optimize profitability.
- Supervise POS (Point of Sale) systems such as Aloha POS and Micros POS for accurate cash handling and transaction processing.
- Implement staff training programs focused on food handling, customer service excellence, safety protocols, and operational procedures.
- Conduct shift management duties including scheduling, supervising food production, overseeing kitchen activities, and ensuring smooth workflow during peak hours.
- Analyze profit and loss statements to identify opportunities for revenue growth and cost reduction while maintaining high-quality service standards.
- Foster a culture of teamwork, accountability, and continuous improvement through effective managerial communication and leadership.
- Ensure food safety standards are upheld through regular training and adherence to food safety protocols.
- Handle customer inquiries or complaints promptly to maintain high satisfaction levels.
- Support catering or special event operations when necessary to expand revenue streams.
Qualifications
- Proven experience in quick service or fast food restaurant management with a strong background in food preparation, cooking, and kitchen management.
- Demonstrated supervisory experience with team leadership skills; previous assistant manager or managerial roles preferred.
- Familiarity with POS systems such as Aloha POS and Micros POS for efficient transaction processing.
- Knowledge of inventory control practices, food safety regulations, and food handling procedures.
- Strong understanding of restaurant management principles including budgeting, profit & loss analysis, shift management, and cost control strategies.
- Excellent communication skills with the ability to train staff effectively and manage managerial responsibilities confidently.
- Experience in managing hospitality teams within casual dining or quick service environments; banquet or catering experience is a plus.
- Ability to perform basic math calculations accurately for cash handling and inventory purposes.
- Passionate about delivering exceptional customer service with a focus on hospitality excellence.
Join us as we create memorable dining experiences in a fast-paced environment! We’re committed to supporting your growth through ongoing training & development opportunities while fostering a vibrant team-oriented culture dedicated to operational success. All roles are paid positions that value your expertise in the food industry—ready to lead the way?
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience:
- General Manager: 4 years (Preferred)
License/Certification:
Ability to Commute:
- Boston, MA 02128 (Preferred)
Work Location: In person
