JOB PURPOSE:
Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.
PRIMARY DUTIES & RESPONSIBILITIES: will always include those specifically assigned by the immediate supervisor.
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Providing excellent service to residents, guests, employees and contractors.
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Completing all routine service requests within 24 hours at the direction of Maintenance Supervisor.
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Ensuring the clean condition of the community at all times.
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Maintaining the maintenance shop according to policy.
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Reporting maintenance issues to the Maintenance Supervisor and Community Manager for review.
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Assisting in other tasks as directed by the Maintenance Supervisor.
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Spot cleaning the model and vacant units on a daily basis.
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Meetings: Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns. Expect to receive a daily list of assignments and direction from Maintenance Supervisor.
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Timekeeping: Keep a record of hours utilizing company provided forms. Obtain authorization to work overtime from Maintenance Supervisor or Community Manager.
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Common Area Inspection/Pick-up: Walk Common areas daily, before 9 am. Always be diligent to look for maintenance issues.
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Peak Day Trash Pickup: At direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness.
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Make-Ready Preparation: Per the turn schedule provided by the Maintenance Supervisor, complete turns:
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Install Vendor Lock on unit within 24 hours of receiving keys from resident.
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Communicate any vendor make-ready issues to Maintenance Supervisor.3
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Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start.
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Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized.
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Workorders: Complete workorders as directed. Ensure 24-hour response policy. (Daily)
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Key Change-Outs: At direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled. Document in CSR.
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On Call: Provide on call coverage during non business hours, as directed by Maintenance Supervisor. On larger properties, on call duties are rotated amongst all maintenance staff.
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Breezeway Cleanliness: Enforce trash standards on property. Report violations to Maintenance Supervisor so notices to residents can be issued. (Daily)
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Pool Maintenance: At the direction of Maintenance Supervisor, log and maintain pool chemicals daily, according to local code.
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Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets.
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Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.
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Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)
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Scheduled Inspections: Review Preventative Maintenance Calendar on monthly basis. At the Direction of the Maintenance Supervisor, perform following duties on a monthly basis:
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Car Checks
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Breezeway Inspections
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Safety and Trip Hazard Inspections
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Monthly Safety Meeting: Attend a monthly safety meeting to stay informed of safety regulations and changes. Utilize meeting to communicate problems and get direction on better ways of doing things and improved cost control.
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Quarterly Unit Inspections: At the direction of the Maintenance Supervisor, replace filters on a quarterly basis and inspect units for mold and other problems during filter installs. Place notice in each unit reiterating community policies regarding trash, recycling and proper HVAC operation (standard letter).
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Equipment Inventory: Ensure proper equipment is kept in inventory. Report missing/broken equipment immediately to Maintenance Supervisor. Assist in the verification of inventory as directed. Advise Maintenance Supervisor of any needed equipment/supplies.
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Education: Keep Maintenance Supervisor updated on education and certification needs. Ensure and required licenses and certifications are kept current.
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Vendor Assistance: Work with vendors during process and provide input to Maintenance Supervisor regarding venders’ status and adherence to schedule.
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Unit Punch: Complete unit punch at the direction of Maintenance Supervisor.
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Working knowledge of electric, plumbing, HVAC and basic construction.
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A general mechanical aptitude combined with a willingness and desire to learn.
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Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
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Professional demeanor resulting from previous maintenance experience
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Excellent customer service skills
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Good communication and listening skills
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Able to be an effective team player and interact well with others
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Organized and detail-oriented
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Patient, even-tempered and works well under pressure
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Effective time management skills
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Able to maintain confidentiality
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Able to follow directions from a supervisor
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Able to understand and follow posted work rules and procedures
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Able to accept constructive criticism
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Must have own tools
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Able to climb and work from ladders and the ability to lift and carry heavy loads
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Able to work weekends or overtime as job requires
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Able to be “on call” weekends and after hours
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High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
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Certified HVAC as required.
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Valid driver’s license and proof of insurance.
JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).
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Collaboration & Teamwork – 20%
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Cooperation – 20%
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Customer Service – 20%
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Influence – 20%
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Internal/External Relationships – 20%
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Analytical & Problem Solving – 16.67%
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Decisive – 16.67%
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Practical Judgment – 16.67%
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Action-Oriented – 16.67%
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Confidence & Risk Taking – 16.67%
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Effort & Self Development – 16.67%
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Job Knowledge – 16.67%
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Reporting – 16.67%
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Multi-Tasking – 16.67%
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Work Quality – 16.67%
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Work Quantity – 16.67%
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Creativity & Productivity – 16.67%
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Ethics & Values – 14.29%
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Integrity – 14.29%
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Perseverance& Determination – 14.29%
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Reliability & Punctuality – 14.29%
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Time Management – 14.29%
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Approachability & Composure – 14.29%
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Verbal & Written Communication – 14.29%
Working environment and physical demands:
X Office environment X Outdoors environment
X Mechanical facility X Changing weather conditions
X Toxic or caustic chemicals X Odors or fumes
X Electrical current X Loud machine/Equipment noise
X Above ground level X Confining spaces
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