Job Purpose: Responsible managing patient accounts receivable, overseeing activities of inpatient, outpatient, ER registration, switchboard, cashiering, credit and collections; coordinates operations and communicates regularly with other hospital departments and the corporate office; interprets policies and recommends policy changes - interviews and hires new employees.
Position Responsibilities:
1. Monitors hospital and administration policies and directives to meet compliance guidelines.
2. Supervises the preparation and maintenance of departmental policy and procedure manuals.
3. Conducts regular staff meetings to inform staff of pertinent information.
4. Provides in-service training and continued education for staff.
5. Establishes standards to ensure all processes and procedures are followed correctly.
6. Audits patient charts daily to ensure accuracy and address discrepancies with appropriate staff.
7. Monitors bad debt and reviews accounts monthly to determine if accounts meet collection criteria.
8. Reviews refund requests, adjustments/write-offs.
9. Reviews unbilled accounts for diagnosis and/or coding issues and reports them to the medical records department.
10. Reviews daily census to identify errors and address discrepancies with appropriate staff.
11. Performs other duties as assigned by the Administrator/CEO.
12. Contributes, cooperates, shares knowledge and works collaboratively with others to create the highest level of work performance.
Performance Characteristics:
1. Troubleshoot to identify and resolve any issues relating to business office functions by auditing employees’ work and addressing discrepancies.
2. Maintain confidentiality of all patient accounts and hospital information.
3. Ability to remain calm in tense situations.
4. Demonstrates highest levels of professionalism while representing the hospital to the staff, customers and community.
5. Ability to maintain a pleasant voice while discussing account information.
6. Ability to use sound judgment and remain impartial when making decisions affecting operational and staffing decisions.
Job Specifications
Minimum Level Qualifications
Education: High School graduate or equivalent
Experience: 2 years of Collection experience
Licensure, Certification, and/or Registration:
Physical Demands:
Sitting for extended periods.
Heavy use of computer keyboard.
Must be able to lift 20 pounds
Skills and Qualifications:
Excellent communication skills
Stress management and the ability to handle stressful situations when dealing with irate
patients, families and employees
Ability to be flexible and adaptable.
Excellent written and verbal communication skills.
Self-motivation and organizational skills.
Other Special Characteristics:
Knowledge of State & Federal regulations and laws
Ability to work with others.
Ability to interact with other departmental personnel.
Pay: From $24.98 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
