JOB SUMMARY
The HVAC / Plumbing / Electrical Inside Sales Representative supports the Sales Team by following up on warm, in-home estimates left by our field sales professionals. This is an office-based role focused on building rapport, answering questions, addressing objections, and helping customers confidently move forward with their decision.
This position does not involve cold calling or in-home visits. All leads are warm and have already received an on-site estimate for HVAC, plumbing, or electrical services. The Inside Sales Representative’s role is to close the loop, provide clarity, and guide customers to the next step.
DUTIES & RESPONSIBILITIES
-
Quickly establish rapport with customers and prospective new customers
-
Perform discovery and needs analysis to determine customers' needs and recommend appropriate products, services, and solutions
-
Perform load calculations that are accurate and complete which can be easily transferred to the Install team
-
Create confident buyers by providing complete and accurate information about our products and pricing
-
Create excitement about Signature Heating, Cooling & Plumbing and encourage customers to spread the word about their positive experience
-
Become an expert in your market area, know the area and customer demographics and needs
-
Help set and achieve aggressive sales plans and propose expansions
-
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned
REQUIRED SKLLS & ABILITIES
-
Unquestionable commitment to ethical conduct
-
Proven track record in direct-to-consumer sales
-
Financial acumen including the ability to determine if a job will be profitable as well as what operational activities affect positive or negative results
-
Skilled in the use of Microsoft 365 suite of applications especially Excel, Word, and PowerPoint
-
Highly organized with exceptional follow-through
-
Strong verbal and written communication skills
-
Highly motivated, self-motivated, flexible, and possess and great attitude and outlook
-
Ability to thrive in a fast-paced and goal-driven environment
EDUCATION & EXPERIENCE
-
Relevant work experience
-
HVAC industry experience preferred
-
Service Titan experience preferred
R1dk4No2NL
