Hy-Vee Health Exemplar Care exists to Solve Health Care Challenges. Our membership-based Direct Primary Care model delivers radically accessible, relational, comprehensive care—supported by a culture grounded in our four values: Fiercely Care, Do Right By People, Do Whatever It Takes, and Always Improve.
We are scaling across the Midwest with one goal: build the most trusted, member-first direct primary care model in the Region.
Overview
We are seeking a Member Engagement Lead to partner with employer groups and increase awareness and utilization of services available through Hy-Vee Health Exemplar Care clinics. Working closely with the Director of Member Services, this role supports onboarding, member outreach, education, and engagement efforts to help employees and their family access and make the most of their Hy-Vee Health Exemplar Care membership.
The ideal candidate is a proactive, relationship-driven professional who enjoys connecting with people, presenting information, and building strong employer partnerships. This role serves as a key resource for assigned groups, leading engagement initiatives, on-site activities, and ongoing communication that encourages members to utilize the healthcare services their employer provides.
This is a full-time, hybrid position based in Des Moines, IA, with occasional regional travel for employer meetings, onsite engagement activities, and events. Join us in creating meaningful healthcare experiences and improving access to care in the communities we serve.
Primary Responsibilities
- Serve as the primary relationship manager for assigned employer groups and member accounts
- Lead onboarding for new members, ensuring a smooth introduction to Hy-Vee Health Exemplar Care
- Develop and execute engagement strategies to increase awareness and utilization of available services
- Conduct regular virtual and in-person engagement meetings with employer groups to strengthen relationships, gather feedback, and identify opportunities to improve member participation and experience
- Coordinate employer group billing, eligibility, and related member account activities
- Analyze engagement and utilization data to identify trends and opportunities to improve participation and member experience
- Support open enrollment periods, employer meetings, events, and on-site engagement opportunities
Preferred Qualifications
- Bachelor’s degree or equivalent experience
- 3–5+ years in account management, customer success, or member/patient engagement
- Strong communication and relationship-building skills
- Ability to manage multiple accounts and priorities effectively
- Experience in healthcare, benefits, or membership-based services preferred
Key Soft Skills
- Relationship management
- Communication and presentation skills
- Responsiveness, organized, and follows-through
- Customer/member-first mindset
Work Schedule
· 40 hours per week
Work Location and Travel Requirements
· Ability to travel regionally for employer meetings and onsite engagements as needed
· Must have reliable transportation and the ability to travel independently
Salary
· $55,000 - $60,000 (Negotiable)
EEO Statement We believe in the value of diversity within our workforce and is an equal opportunity employer. Hy-Vee Health Exemplar Care does not discriminate based on any protected classes as defined by law.
Pay: $55,000.00 - $60,000.00 per year
Work Location: Hybrid remote in West Des Moines, IA 50266
