REPORTS TO: Senior Project Manager
LOCATION: Norfolk, Virginia
STATUS: Full-Time
SUPERVISORY RESPONSIBILITIES: Responsible for supervision of case management and outreach staff.
BACKGROUND:
USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in
communities that are undergoing comprehensive physical revitalization.
Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.
JOB SUMMARY:
The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents, leading a team to ensure family stability and success.
JOB RESPONSIBILITIES:
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Lead family support meetings, analyze data, and coordinate strategies to meet performance measures.
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Conduct intake, assessments, and home visits, assisting residents with development plans and service navigation.
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Maintain confidentiality and track resident data in LEARN.
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Attend community meetings and participate in program-related meetings.
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Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
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Offering consultation services in financial management and goal-setting.
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Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
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Supporting and promoting the development of the USI CDFI client base.
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Flexibility to work nights, weekends, and travel as needed.
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Perform additional assigned duties.
QUALIFICATIONS:
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Bachelor's degree required; Master's degree preferred in Social Work, Sociology, Psychology, or relevant field, or equivalent education/experience.
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5 years of nonprofit or human services experience providing assessments, referrals, and follow-up.
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Supervisory experience preferred.
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Commitment to family-focused service planning and program philosophies.
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Ability to handle privileged information confidentially and culturally sensitive.
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Availability to work evenings/weekends as needed.
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Valid driver's license and access to a vehicle.
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Strong interpersonal, organizational, and time management skills.
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Ability to analyze data and design programs based on resident-driven and data-driven rationale.
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Must be able to lift up to 25 lbs. regularly and load/unload materials as needed.
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Comfortable working independently and in a team environment.
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Computer proficiency in MS Office Suite and other software.
Urban Strategies, Inc. is an Equal Opportunity Employer
