Role description
Job Title: Senior Specialist - Package Implementation
Job Summary:
- Seeking a Senior Specialist 7 to 11 years of experience with strong expertise in Sapiens Policy (P&C) to manage production support activities
Job Description:
- The role involves handling production tickets troubleshooting and resolving complex issues and ensuring system stability and performance.
- The candidate will collaborate with cross functional teams to support integrations across Policy Billing and Claims modules implement enhancements and drive continuous improvements
- Additionally, the role requires adherence to best practices proactive monitoring and ensuring high-quality support for the Sapiens Full Suite environment
Roles and Responsibilities:
- Requirements elicitation analysis and documentation
- Provide L2 production support for Sapiens Policy (P&C) modules ensuring timely resolution of incidents and service requests
- Troubleshoot and resolve complex production issues ensuring system stability and minimal downtime
- Collaborate with business analysts and stakeholders to understand issues and support process improvements
- Coordinate with Billing and Claims teams to ensure seamless integration and smooth data flow across modules
- Conduct impact analysis system testing and support deployment activities for fixes and enhancements
- Monitor system performance proactively and implement corrective and preventive measures
- Manage and prioritize production tickets ensuring adherence to SLAs and quality standards
- Document resolution steps technical configurations and knowledge artifacts for future reference
- Support continuous improvement initiatives to enhance system performance and operational efficiency
- Mentor junior team members and guide them on troubleshooting approaches and Sapiens best practices
Skills
Mandatory Skills : Sapiens - Policy (PnC)
Good to Have Skills : Sapiens - Billing (PnC), Sapiens - Claims (PnC)
Other details
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $80.00 to $90.00 per hour
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
