At Eternal Optimist Group, we believe the best customer experiences start with genuine conversations. As we continue growing our Verizon campaign throughout the Pittsburgh area, we're looking for an Assistant Manager who enjoys working with people, leading by example, and helping drive team success.
Every day brings a mix of customer interaction, leadership development, and team support. You'll spend time working directly with customers while also developing skills in management, coaching, account management, customer service, and sales leadership. This role is ideal for someone looking to take the next step beyond a traditional customer-facing position while gaining hands-on management experience.
A Few Things You'll Be Doing
- Lead by example during customer interactions and daily sales activity
- Introduce Verizon wireless services, Verizon 5G Home Internet, devices, and current promotions
- Help customers compare plans, account features, internet options, and available offers
- Assist with customer enrollments, activations, account setup, upgrades, and account updates
- Support daily sales performance, customer satisfaction, and team goals
- Partner with leadership on coaching, training, team development, and performance management
- Help manage daily priorities while maintaining a positive, goal-oriented team environment
You'll Probably Enjoy This Role If You...
- Enjoy taking initiative and leading by example
- Like working with people in a customer-facing environment
- Want to develop leadership and management skills
- Enjoy learning new skills and challenging yourself
- Are interested in sales, customer service, customer engagement, account management, or business development
- Thrive in a team-oriented environment focused on growth and achievement
- Are motivated by goals, accountability, professional advancement, and helping manage team success
- Enjoy supporting both customer experience and overall sales performance
Pay: $55,000.00 - $65,000.00 per year
Work Location: In person
