Please apply for this position at
https://www.carealotpetresorts.com/careers/receptionist-ds/
This position is for the Diamond Springs Location.
Summary/Objective
The Salon Manager/Groomer is responsible for overseeing the daily operations of the grooming salon while providing professional grooming services to pets. This position focuses on delivering exceptional customer service, maintaining grooming quality standards, supporting salon staff, managing scheduling and workflow, and creating a safe, clean, and positive environment for pets, clients, and employees.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform professional grooming services including bathing, brushing, clipping, trimming, deshedding, nail trims, ear cleaning, and breed-specific cuts.
- Safely handle pets of various breeds, sizes, temperaments, and grooming needs.
- Oversee daily salon operations and assist in managing grooming schedules and appointment flow.
- Lead by example and help maintain a positive, team-oriented salon environment.
- Provide excellent customer service while building strong relationships with clients and their pets.
- Communicate clearly with pet parents regarding grooming recommendations, coat condition, matting, behavior, and service expectations.
- Demonstrate appreciation for customers’ use of grooming, daycare, boarding, and retail services and encourage continued business.
- Utilize friendly and informative sales techniques to recommend grooming packages, add-on services, and retail products.
- Address customer concerns professionally and effectively.
- Maintain adherence to all company policies, grooming standards, and safety procedures.
- Ensure salon cleanliness, sanitation, and organization are maintained at all times.
- Monitor salon inventory and grooming supplies and communicate ordering needs when necessary.
- Support training, coaching, and development of grooming staff as needed.
- Perform other duties as assigned.
Competencies
- Customer/Client Focus
- Leadership and Team Support
- Effective Oral and Written Communication Skills
- Ethical Conduct
- Organization and Time-Management Skills
- Self-Motivated and Dependable
- Ability to Work Independently and as Part of a Team
- Grooming Knowledge and Animal Handling Skills
- Attention to Detail
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment
This job operates in a store and animal service environment including daycare, boarding and grooming.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms, use a calculator, cash register, telephone and computer. This job requires the employee to lift at least 25 pounds infrequently.
Position Type/Expected Hours of Work
Hours vary and may require working weekends and holidays.
Required Education and Experience
High school diploma or GED.
Please apply for this position at
https://www.carealotpetresorts.com/careers
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
