The maintenance technician is responsible for providing an attractive, clean, safe and well-maintained property, using a systematic approach that maximized guest satisfaction and remaining within budget.
Duties and Responsibilities
-
Maintain and repair interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool.
-
Inspect all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely.
-
Communicate and enforce all hotel policies and procedures.
-
Inform management of hazardous situations, emergencies or security threats.
-
Maintain a clean and organized maintenance shop and for the security of hotel inventory.
-
Assist all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction.
-
Understand and respond to customers’ needs and ensure a high level of guest satisfaction.
-
Perform preventative maintenance of all mechanical/electrical, HVAC, refrigeration, and plumbing systems.
-
Maintain cleanliness of hotel grounds.
-
Assist with hotel security to minimize risk of theft, crime and other hazards.
Required Skills and Experience
-
Able to accept directions and priorities from members of management and reliably follow through on tasks.
-
Highly energetic and motivated individual
-
Ability to lift up to 80 pounds.
-
Ability to work with machinery both indoors and outdoors.
-
Ability to work independently with little supervision.
-
Previous hospitality industry experience preferred but not required
-
Excellent interpersonal and communication skills with strong customer/client focus essential
-
Strong problem-solving skills
-
Ability to work in a fast-paced, high pressure environment
-
Ability to shift and manage multiple priorities
-
Results driven focus and ability to work through to completion in a timely manner
-
Adaptable to change
-
High level of flexibility regarding overtime during times busy periods as required by the business
