The Local IT Infrastructure & Shopfloor Support Engineer is responsible for the stable, secure, and efficient operation of the local IT infrastructure across two automotive production plants.
This role ensures reliable 1st and 2nd level support for end users, shopfloor systems, servers, and network infrastructure, acting as the primary local IT contact between production, central IT, and external service providers.
The position has a strong operational focus and plays a critical role in maintaining production continuity and IT service quality in a 24/7 manufacturing environment.
JOB DUTIES & ESSENTIAL FUNCTIONS:
Local IT Infrastructure Operations
Operate and maintain the local IT infrastructure at two production sites
Ensure high availability of servers, networks, and end-user systems
Perform regular system checks, patching, and maintenance activities
Support implementation of global IT standards and policies at site level
1st & 2nd Level Support (End User & Infrastructure)
Provide 1st and 2nd level IT support for office and production users
Troubleshoot hardware, software, network, and connectivity issues
Support Windows clients, peripherals, mobile devices, and shopfloor PCs
Escalate complex incidents to 3rd level or central IT when required
Server & Network Administration
Administer local server infrastructure (physical and virtual)
Operate and monitor LAN/WAN, switches, firewalls, and Wi-Fi networks
Support Active Directory, user management, and access controls
Ensure backup, recovery, and basic disaster recovery procedures
Shopfloor IT & Production Systems
Ensure stable operation of shopfloor IT systems and production-related applications
Support industrial PCs, scanners, printers, terminals, and label systems
Act as IT interface for MES, ERP, and machine connectivity topics
Provide rapid on-site support for production-critical IT incidents
Implement and enforce IT security policies at local site level
Support audits and compliance requirements (e.g. IATF , TISAX)
Ensure secure handling of user accounts, systems, and production data
Coordination & Documentation
Coordinate local IT activities with central IT teams and external vendors
Manage local IT service providers and hardware suppliers
Maintain accurate documentation of systems, network diagrams, and procedures
Support IT projects such as upgrades, rollouts, and site expansions
QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES):
Several years of experience in local IT infrastructure or IT support roles
Experience in manufacturing or automotive production environments preferred
Hands-on experience with shopfloor IT and production-critical systems
Two (2) year degree in related computer sciences
High sense of responsibility and service orientation
Ability to work independently in an operational environment
Strong troubleshooting and problem-solving skills
Good communication skills with both IT and production users
Willingness to provide on-site support and occasional off-hours support
Strong knowledge of Windows client and server environments
Solid understanding of networking (LAN/WAN, TCP/IP, VLAN, Wi-Fi)
Experience with Active Directory and user management
Familiarity with virtualization, backup, and monitoring tools
Basic understanding of IT security and compliance requirements
