Pierce Transit is an independent municipal organization, dedicated to fulfilling the mission of improving people's quality of life by providing safe, reliable, innovative, and useful transportation services that are locally based and regionally connected.
We’re on the lookout for a dynamic and talented IT professional to join our team as an Information Technology Specialist! If you’re passionate about Information Technology and ready to take on exciting challenges, this is the perfect opportunity for you. In this role, you’ll be the go-to expert for providing top-notch tier one technical support for servers and computer systems, using your in-depth knowledge of hardware, software, business applications, and IT procedures.
We’re looking for someone who loves solving problems – whether it’s troubleshooting user interfaces, browser issues, hardware malfunctions, or supporting software – you’ll be the one to make it all run smoothly. You’ll also be responsible for keeping technical documentation up to date for desktop management and offering expert advice on resolving tech issues.
This is an in-person position, so you’ll be working directly with our team and users, analyzing hardware and software on-site to identify issues and triage them in accordance with routine procedures. If you’re ready to provide exceptional helpdesk support and enjoy helping others, get their tech back on track, we want to hear from you!
REPRESENTATION:
This position is represented by PROTEC17 (certified on February 20, 2025, by the Public Employment Relations Commission)
BENEFITS:
At Pierce Transit, our employees’ health is important to us too! That’s why we offer three on-siteemployee fitness roomsand an incredible Wellness Program in addition to excellent medical, dental, and vision packages.
If your career goals change while you are employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a job at Pierce Transit.
All Pierce Transit employees are required to participate in the Washington State Public Employees' Retirement System (PERS). Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, PERS2 and PERS3, as well as a matching program for 457 deferred compensation.(Employees who have participated in the Tacoma Employee's Retirement System (TERS) may elect to continue to participate in that system.)
Employees are not covered under the Social Security System except for a 1.45% payment for Medicare.
Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.
PAID LEAVE:
Full-time Pierce Transit employees receive 11 paid holidays, 2 personal paid holidays, 6 days of major sick leave, 22 days of paid time off (PTO) per year,and the ability to earn up to 2 Wellness Days by participating in a qualifying wellness activity and the annual survey. PTO accrual rates increase per policy.
If you're not currently living in the Lakewood-area, that's not a problem! We may be able to help with reimbursing up to $2,500 in moving expenses for those who physically relocate their primary residence to the Pierce/King/Thurston County area (substantiated with receipts). Washington State was recently recognized as being number 1 in the nation for quality of life;
Education
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Any required education must come from an accredited college or university whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
Application Instructions
To be considered for this vacancy, you
must apply online:
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The online application must include a chronological work history and/or education, applicants (A resume will not substitute for completing the employment history section of the application)
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At least 3 professional references to include a current or recent supervisor with names, phone numbers and e-mail addresses.
READ THE FOLLOWING INFORMATION COMPLETELY:-
Carefully review your application for accuracy, spelling and grammar before submitting.
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Please ensure that your work history has been updated to include employment end dates as applicable.
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The initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the "work experience" and "education" sections of your application at www.piercetransit/careers/.
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A resume will not substitute for completing the "work experience" section of the application.
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All information may be verified, and documentation may be required.
For questions regarding this recruitment or assistance with the application process, please contact Pierce Transit Employee Services @ 253-581-8095 or @
[email protected]
If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or e-mail
[email protected].
Pierce Transit Is An Equal Employment Opportunity Employer
Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.
Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
