About Thoreau:
At Thoreau, we pride ourselves on providing exceptional client service and support, even during the most critical times. Join our team and be a part of a dynamic and responsive organization dedicated to excellence.
Position Overview:
We are seeking a dedicated and reliable Client Coordinator for a full-time role, specializing in work order management. The ideal candidate will excel in managing client relationships, handling emergencies, and providing timely follow-ups to ensure continuous client satisfaction. This position requires exceptional organizational skills, effective communication, and the ability to work under tight deadlines.
Key Responsibilities:
Client Support:
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Provide immediate assistance to clients.
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Handle urgent client service requests and ensure prompt resolution of emergencies.
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Facilitate effective communication between clients and the Thoreau team during critical situations.
Client Relationship Management:
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Maintain and nurture client relationships, ensuring high levels of customer satisfaction.
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Act as a liaison between clients and technicians to ensure clear communication and efficient service delivery.
Workload Coordination:
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Ensure seamless coordination between clients and field technicians.
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Draft and submit accurate quotes for services requests.
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Assess and dispatch skilled technicians or subcontractors.
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Provide detailed status updates to keep clients informed.
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Administrative Duties:
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Create and manage reports, tracking unique bookings, system errors, and other relevant data.
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Ensure adherence to client procedural requirements.
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Handle project setup, vendor assignment, preparation of scopes/estimates, and review of work orders.
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Manage material procurement, data entry of purchase orders, invoicing, vendor compliance, and documentation.
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Source and manage vendor relationships.
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Other Responsibilities:
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Perform additional duties as assigned to support the team and clients.
Qualifications:
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Strong customer service and communication skills.
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Excellent organizational skills with the ability to prioritize and manage multiple tasks.
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Ability to thrive in a high-pressure, deadline-driven environment.
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Proficiency in computer applications and data management systems.
Industry:
Facilities Services
Employment Type: Full-time
Benefits:
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401(k)
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Health/Vision/Dental Insurance
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Life Insurance
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Paid time off
