Stellar’s Commitment
At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.
We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.
Position Summary:
The Customer Service Representative serves as a key member of the Customer Experience team, providing exceptional service and support to customers through order management, communication, and problem resolution. This role helps ensure a positive customer experience by responding to inquiries, processing quotes and orders, coordinating with internal departments, and supporting branch operations.
The Customer Service Representative works closely with customers, Sales, Specialists, Solutions, Warehouse, and other internal teams to deliver accurate, timely service while maintaining customer-specific requirements and operational excellence.
Essential Duties and Responsibilities:
Customer Service & Relationship Management
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Serve as the first point of contact for customer inquiries regarding orders, delivery status, scheduling, products, and services.
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Manage customer requests and communications with professionalism, urgency, and accuracy.
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Maintain a high level of customer satisfaction through responsive service and issue resolution.
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Follow all customer-specific requirements, guidelines, and procedures.
Order Management & Operational Support
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Accurately enter quotes and orders into company ERP systems.
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Expedite open quotes and orders to meet customer expectations.
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Monitor customer inventory levels, including Min/Max and safety stock requirements.
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Support branch operations and coordinate with internal teams to fulfill customer needs.
Solutions & Process Support
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Learn and utilize automated and semi-automated customer solutions, including vending and inventory management systems.
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Support implementation and ongoing operation of customer-specific programs and processes.
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Assist with product, inventory, and service-related inquiries.
Cross-Functional Collaboration
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Work closely with Sales, Specialists, Warehouse, Solutions, and Quality teams to ensure service excellence.
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Coordinate with suppliers and internal stakeholders to source products and resolve issues.
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Communicate effectively across departments to support customer requirements.
Continuous Improvement & Compliance
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Participate in ongoing training related to Stellar products, services, systems, and processes.
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Follow all safety procedures, training requirements, and customer site expectations.
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Support continuous improvement initiatives that enhance the customer experience.
Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs
Hours/Schedule:
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Monday- Friday; 7:30 a.m. - 4:00 p.m.
Education:
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High school diploma or equivalent required.
Experience:
- 2–3 years of customer service, warehouse, distribution, or related experience preferred.
Knowledge, Skills & Abilities:
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Valid driver’s license, reliable transportation, and satisfactory driving record required.
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Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
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Excellent verbal and written communication skills.
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Strong customer service, relationship-building, and problem-solving abilities.
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Ability to work independently and as part of a team.
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Experience with ERP systems preferred.
Additional Requirements:
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Must be at least 18 years of age.
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Must be able to pass a background check and drug screening.
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Must be legally authorized to work in the United States.
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Must maintain regular and reliable attendance.
Physical Demands:
- Light to moderate physical effort, including frequent standing and walking.
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Ability to maintain arms and hands in the same position for repetitive tasks.
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Frequently handles light objects and light hand tools.
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Ability to lift up to 25 lbs regularly and up to 75 lbs occasionally.
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Ability to work independently and as part of a team.
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Ability to perform physical tasks required to support customer service, inventory, and operational activities.
Work Environment:
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Primarily works in a branch, warehouse, customer site, or industrial environment.
- Frequent movement throughout customer and warehouse locations.
- Exposure to moderate noise levels and typical industrial workplace conditions.
- Marginal to moderate hazards that are generally predictable or protected against.
- Must follow all company and customer-specific safety policies and procedures.
Benefits: Medical, dental, and vision insurance; company-paid life and AD&D insurance; short-term and long-term disability insurance; 401(k) with employer match; paid time off and paid holidays; gym reimbursement program; Employee Assistance Program (EAP); employee rewards and recognition program; and HSA with company contribution on eligible plans.
Benefits are subject to eligibility requirements and may be modified by Stellar Industrial Supply at any time.
**Stellar Industrial Supply is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Applicants who require a reasonable accommodation during the application or hiring process may contact Human Resources at [email protected] for assistance.**
