Healthcare Operations Manager Direct Hire – Enhanced Care Management Program
CSL Staffing is seeking an experienced Healthcare Operations Manager to oversee a new Sacramento location and support the successful operation of a statewide Enhanced Care Management (ECM) Program.
This is a senior healthcare operations and program leadership role responsible for ensuring the site, care teams, patient services, compliance requirements, and business operations work together effectively.
The Healthcare Operations Manager will lead multidisciplinary teams and ensure individuals with chronic illnesses, behavioral health needs, and complex social challenges receive coordinated physical, behavioral, and social services.
Location: Sacramento, CA
Salary: $80,000–$85,000, depending on experience
Schedule: Monday–Friday, 8:30 AM–5:00 PM
Employment Type: Direct Hire
Healthcare Site Operations Manager Key Responsibilities
Site and Team Leadership
· Oversee the daily operations of the Sacramento location.
· Lead, support, and manage multidisciplinary healthcare and care coordination teams.
· Conduct regular staff meetings, training sessions, and program updates.
· Provide guidance and oversight to ensure employees are meeting performance and quality expectations.
· ECM Program Oversight
· Oversee the delivery and ongoing operation of the Enhanced Care Management Program.
· Ensure patients receive a seamless continuum of coordinated healthcare, behavioral health, and social services.
· Work with care coordination and healthcare teams to ensure a Health Action Plan is created for each ECM patient.
· Monitor progress to ensure the goals outlined in each patient’s Health Action Plan are being addressed.
· Develop and implement care coordination strategies that improve patient engagement and outcomes.
· Oversee the development, implementation, and training of ECM policies, procedures, and protocols.
Compliance and Documentation
· Stay current on ECM rules, regulations, and health plan requirements.
· Ensure ongoing program compliance across all areas of responsibility.
· Oversee accurate and timely documentation within the electronic health record system.
· Ensure documentation supports high-quality patient care, program requirements, and timely reimbursement.
· Identify documentation or compliance concerns and work with staff to resolve them.
Partnerships and Communication
· Serve as a key liaison between internal departments, healthcare providers, health plans, referral partners, and community organizations.
· Develop and maintain effective systems of care coordination.
· Build strong professional relationships with health plan partners and external service providers.
· Coordinate with internal and external teams to ensure high-risk patients receive the services and resources they need.
Data and Performance Management
· Review productivity, quality, documentation, and patient outcome data.
· Extract and analyze data from the ECM system, EHR, and other reporting platforms.
· Use data to identify trends, operational challenges, and opportunities for improvement.
· Provide meaningful program and performance information to leadership and appropriate staff.
· Support initiatives that improve quality, efficiency, compliance, and patient outcomes.
· Perform other duties as assigned.
Qualifications
· Bachelor’s degree in healthcare, social services, business administration, or a related field, or equivalent relevant experience.
· Seven or more years of experience in a healthcare setting.
· Proven experience leading diverse teams and managing complex healthcare or care coordination programs.
· Strong knowledge of healthcare operations, program compliance, documentation, and performance management.
· Experience working with high-risk or vulnerable populations, including individuals experiencing homelessness or those who are justice-involved.
· Strong leadership, organizational, communication, and problem-solving skills.
· Ability to work effectively with health plans, healthcare providers, community organizations, and internal leadership.
· Experience working with EHR systems and healthcare data reporting.
Qualifications
Previous Enhanced Care Management or care coordination experience.
Experience working with Medi-Cal populations and health plan partners.
Bilingual English and Spanish
Why Join?
· Competitive salary of $80,000–$85,000, depending on experience.
· Long-term career growth.
· Mission-driven work that positively impacts high-risk and underserved communities.
· Professional development and leadership opportunities.
· Supportive and inclusive team environment.
Benefits
Full-time employees are eligible for a comprehensive benefits package after 60–90 days, including:
· Medical, dental, and vision coverage
· Short- and long-term disability coverage
· Voluntary supplemental insurance plans
· Flexible Spending Accounts
· Employee Assistance Program
· Paid vacation, sick leave, and holidays
· 401(k) eligibility after one year
· Employee referral bonuses
· Company discount programs
Pre-Employment Requirements
Employment is contingent upon the successful completion of a background check and drug screening.
If you are an experienced healthcare leader who is passionate about building strong teams, improving patient outcomes, and developing effective care coordination programs, we encourage you to apply.
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- 1. Please summarize your healthcare management or supervisory experience, including the number and types of employees you have directly managed.
- 2. Please describe your experience with Enhanced Care Management, Medi-Cal, healthcare care coordination, or a similar healthcare program.
- 3. Are you professionally fluent in both English and Spanish?
- 4. Are you able to work 100% onsite in Sacramento, Monday through Friday from 8:30 AM to 5:00 PM? This is not a remote or hybrid position.
Work Location: In person
