Job description:
An SFX Travel Specialist will provide top customer support for all customer inquiries and reservations over the phone and through email. We are a high volume, fast paced call center that is looking for experienced agents who have proven sales ability. This individual will also have excellent communication and customer service skills and will respond in a professional manner.
We are focused on fostering an environment that rewards and celebrates teamwork, dedication, and extraordinary customer service. We are committed to excellence by being responsive, respectful and delivering a great experience each and every time we come in contact with our members.
Essential Job Functions
- Respond to customer inquiries and reservations over the phone and through email in a timely and professional manner
- Dependability
- Make outbound phone calls and follow-up in a timely manner.
- Sell vacation experiences
- Document all records with required information.
- Develops strong product knowledge through self-learning and utilizing multiple resources effectively.
- Meet and exceed sales targets and performance metrics
Minimum Requirements and Qualifications
- Strong communication and customer service skills
- Bilingual (English and Spanish is preferred)
- Ability to multitask and handle a high volume of calls
- Strong problem-solving and negotiation skills
- Sales experience is a plus
- Knowledge and understanding of the Travel Industry
- Intermediate level skill in Microsoft Office applications, including Excel
- Possesses and utilizes strong verbal communication skills while navigating systems
- Enjoys a dynamic organization and helps drive/support change.
- Possesses the ability to learn quickly and apply new information; open to change; sense of urgency.
- Maintain positive attitude
- Self-motivated
Physical Demands:
- Ability to sit for extended periods of time
- Ability to use a computer and telephone
Education:
- High School or GED required.
- 2-year Associate or 4-year Bachelor’s Degree preferred.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental Pay:
Education:
- High school or equivalent (Required)
Experience:
- Sales: 2 years (Required)
Location:
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
Experience:
- Customer Service / Sales: 1 year (Preferred)
Language:
- English and Spanish (Preferred)
Work Location: In person
