Coordinate customer requirements with all phases of operation including the areas of service preparation, service execution, and personnel supervision. Maintain attention to safety and Standard Operating Procedures.
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Supervise Field Operatives reinforcing Safety and Quality Control, conducting Spot Audits and assisting in the Customer Consultation process in remote locations without a local Service Manager or Branch Operations Manager.
- Conduct Observation Based Safety Checks.
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Perform vehicle safety and shop inspections.
- Participate in safety related investigations.
- Work closely with Inside Sales team by forwarding sales leads, collect needed information for repair quotes, including verifying accurate and complete information from field operatives.
- Lead and participate in safety meetings.
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Provide technical support, mentorship and direction to Field Operatives.
- Assists in training & evaluation of Field Technicians.
- Resolve complex technical problems.
- Stage, organize and verify equipment and parts for jobs, where needed.
- Complete customer visits within the territory to collect information needed for projects, quotes for jobs & service requests.
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Perform field work including but not limited to; repairs, inspections, on-call work, troubleshooting, project management & installations to ensure our equipment is Ready to Rent.
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High School diploma or equivalent.
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2-3 years similar experience in service company or oilfield operating company.
- Requires strong leadership and supervisory skills.
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Good computer skills.
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Ability to work effectively under pressure.
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Multi-tasking ability.
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Good verbal and written communication skills.
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Ability to work flexible work schedule, including long and/or irregular hours.
PHYSICAL REQUIREMENTS
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Ability to continuously stand & walk
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Ability to sit for long periods of time
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Frequently push & pull
- Occasionally bend & stoop
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Requires repeated heavy lifting of up to 75 lbs
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Working outside in variable weather conditions to include heat, humidity, cold & wind.
