Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Innovation service standards.
Essential Functions
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Serves guests in an efficient courteous manner following the proper steps of service
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Runs food and assists servers as needed
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Comfort level with running food/drinks/deliveries inside guest rooms
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Report to work on time and in proper uniform/approved attire
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Work as a team with all team members within the hotel
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Check station assigned for cleanliness of area
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Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
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Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
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Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
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Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
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Be aware of any specials, soups, drinks, and any items that are running low
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Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
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Follow cash handling procedures
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Follow the proper steps of service consistently with every table as outlined in training manual
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Clears tables quickly and quietly ensuring no residue is left on the table
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Ability to carry a service tray
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Detail tables and remove items not in use
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Never solicit tips
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Attend monthly department meetings and daily stand ups
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Perform other duties as management requests to service our guests
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Follow the procedures addressed in the training manual
Qualification Standards
Education & Experience
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High School diploma or higher
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Previous hospitality/serving position preferred – minimum one-year Server Assistant, Backwater, or Food Runner in Southwest Florida area preferred
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Excellent customer service skills
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Excellent communication skills, both verbal and written
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Bilingual preferred
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Ability to use technology, e.g. tablets
Physical Demands
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Ability to stand for extended periods of time and in a potentially hot area under a heat lamp
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Ability to walk and bend
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Ability to lift 25 pounds
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Ability to communicate clearly
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Corrected vision to normal range
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Long hours sometimes required
Mental Demands
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Make sound judgments quickly
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Work on multiple tasks, making appropriate progress towards deadlines
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Able to work independently, take direction and provide direction to others
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Maintain the highest degree of confidentiality
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Ability to work effectively in stressful, high pressure situations
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Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
