Hand & Stone Massage and Facial Spa - Kent. 25844 104th Ave SE, Kent, WA 98030
Make both a consistent base pay PLUS commissions and bonuses, as our Wellness Sales Consultant; Front desk receptionist! Come join our team of passionate professionals and work in our beautiful spa environment. If you are motivated, energetic, and a sales-minded person, we would love to have you join our team!
In this position, you are our main customer service representative through both face-to-face and phone interactions with our clients. As the liaison between our clients and our certified massage therapists/licensed estheticians, our Wellness Consultants schedule all of the service appointments. Most importantly, in addition to your base hourly pay which will never decrease (but will increase based off of your sales), this position pays great commissions for selling memberships and Gift Cards to our clients.
Currently needing:
Full time or Part time: 25-35 hours a week.
Responsibilities are as follows:
- Earn Hourly pay PLUS Great Commissions and Bonuses!!!!
- Communicate sales promotions and service options with clients
- Schedule/Confirm appointments and balance the daily appointment book
- Greet and check-in/out clients before/after their appointment
- Learn about our products and services for effective, clear communication
- Execute the daily operational tasks, day-to-day goals, and priorities assigned by management
- Uphold store cleanliness standards in the entire spa
- Communicate the continually changing schedule and operational needs with coworkers
- Communicate with both massage therapists and estheticians to maximize the appointment book
- Computer data entry
- Prior Spa and experience with Zenoti Spa software is a big plus.
POSITION REQUIREMENTS
- Sales experience with proven results; membership sales are a plus
- Capability to work flexible hours including nights, weekends, and some holidays
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude; remain calm in fast pace environment
- Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
- Experience with Zenoti Spa software is a highly valued skill
- A strong team player with the ability to work independently under minimal supervision
- Exceptional with organizing and prioritizing; attention to detail and multi-tasking
- Critical thinking skills, including customer conflict resolution
- Have reliable transportation to/from work
- Part-time position available
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees; you will have happy clients.
Compensation: Base salary $17.13 per hour plus commissions on retail, membership and gift card Sales. There are also seasonal, holiday, and promotional sales bonuses offered
At Hand and Stone, Opportunity Knocks.
Over 400 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself
Job Type: Part-time
Pay: From $17.13 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Vision insurance
Experience:
- luxury customer service sales: 3 years (Required)
Ability to Commute:
- Kent, WA 98030 (Required)
Work Location: In person
