Looking for a career where you're meeting people, solving problems, and building real connections, not sitting behind a desk?
Maryland Communications Group is seeking a motivated Client Relations Representative to join our Scranton team. With Frontier now part of Verizon, customers have unlimited potential for better connectivity. The Client Relations Representative will also assist our customers in enrolling in Verizon's Internet and TV services, ensuring they understand what this new beginning means for them.
As a Client Relations Representative, you’re the spark that turns a skeptical customer into a satisfied customer. We train our Client Relations Representatives to be the sales experts in the room, so you can walk into any conversation with confidence and walk out with a happy customer. If you want a role where your sales training is your foundation and your professionalism is your signature, this is your moment.
Responsibilities of the Client Relations Representative
- Meet with customers face-to-face to introduce Verizon's internet and communication services backed by Verizon's expanded network.
- Explain available service options in a clear, easy-to-understand way and help customers choose the best fit for their needs.
- Walk customers through the enrollment process, answer questions, and ensure a smooth account setup.
- Keep accurate customer records and process enrollments correctly.
- Provide excellent customer service by resolving concerns and building long-term customer relationships.
- Meet individual and team sales goals while representing Frontier and Verizon with professionalism.
Qualifications of the Client Relations Representative
- A high school diploma or equivalent is preferred.
- Background in customer solutions or sales is a plus; prior experience is not required.
- Eager to grow into advanced sales and account management roles.
- Accuracy in managing records and ensuring smooth onboarding experiences.
- Collaborative spirit to support teammates and contribute to overall sales performance.
If you're looking for a career where you can make an impact through customer service, provide meaningful customer support, and build a future in sales, we'd love to meet you.
Pay: $65,000.00 per year
Benefits:
- Professional development assistance
- Referral program
Work Location: In person
