Community: Ovation Condominiums
Pay Range: $24.00 – $26.00 per hour (depending on experience)
RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.
RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:
Integrity: we always do the right thing.
Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
Selflessness: more than teamwork; we are part of something special and much larger than any of us.
Personal Relationships: we are a professional services company; people do business with people they like.
Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.
RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
RealManage Elevated Onsite is seeking an exceptionally polished and service-oriented Luxury Concierge to join our high-rise residential community. This early-morning front desk role is critical in setting the tone for an elevated resident experience by delivering impeccable, personalized service beginning at 6:00 AM. The ideal candidate thrives in a refined, fast-paced environment and is passionate about hospitality excellence, discretion, and attention to detail.
Provide a warm, professional, and personalized welcome to residents and guests as they arrive and depart
Establish strong, trust-based relationships with residents, learning preferences and routines
Anticipate resident needs and proactively deliver tailored concierge services
Coordinate reservations, transportation, housekeeping, event services, and local experiences
Manage package deliveries, dry cleaning services, and special requests with precision and care
Maintain a polished and orderly front desk and lobby presentation at all times
Handle incoming calls, emails, and in-person requests with efficiency and professionalism
Monitor building access and ensure security protocols are followed while maintaining a welcoming atmosphere
Maintain accurate logs, records, and communication reports for incoming shifts
Prepare the property for the day’s operations, ensuring all service areas are guest-ready
Oversee early deliveries, vendor check-ins, and scheduled services
Promote a sense of community and assist residents as needed
Assist residents and contractors in utilizing the service elevator for maintenance, repairs, and move-in/out
Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff
At the end of each shift, the Concierge should provide the incoming Concierge with a summary of events and an update on building issues
Write detailed incident reports of significant events or activities, following policy and procedure
Collaborate with property management, housekeeping, and vendors to ensure seamless service delivery
Perform other duties as assigned by the General Manager
This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.
High school diploma or GED required
Minimum 2–4 years of experience in luxury hospitality, concierge services, or high-end residential properties
Exceptional communication and interpersonal skills
Strong organizational and multitasking abilities in a dynamic environment
Impeccable professional appearance and demeanor
Ability to exercise sound judgment, discretion, and confidentiality at all times
Proficiency with property management systems and Microsoft Office (or similar platforms)
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to stand and walk for extended periods throughout the workday.
Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.
Manual dexterity to operate tools, equipment, and machinery safely.
Visual acuity to inspect equipment, read gauges, and perform detailed tasks.
Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.
Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).
Ability to wear and use appropriate personal protective equipment (PPE).
Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.
Knowledge of local dining, entertainment, and service providers
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Experience working with high-net-worth individuals or luxury clientele
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Multilingual abilities are a plus
$24.00 - $26.00 per hour (depending on experience)
Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays
RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
