Position Overview:
The Food & Beverage Attendants showcase adaptability, seamlessly transitioning between various roles across different restaurant outlets to ensure sufficient operational staffing. Their primary focus remains on delivering top-notch guest service to guarantee utmost guest satisfaction. They readily handle Front-Of-House shifts, adjusting as per staffing needs.
About Cote Family Companies: www.cotefamily.com
For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth.
COTECares
CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories.
Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.
Career Pathing:
This role is a key position in our operational excellence delivery goals. The role may advance into a supervisory level position should the incumbent demonstrate sufficient strategic development and enlargement of performance scope. The successful person will be an advocate of our mission, values, and brand from a food and beverage level.
Duties & Responsibilities:
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Greet guests and customers with a smile.
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Ensure guest satisfaction by maintaining service standards and procedures set by the resort, as well as personally responding to guest inquiries.
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Give guests menus and show them to their seat.
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Handle phone calls, take reservations and put guests on a wait list if needed.
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Maintains a safe and sanitary work environment and abides by all local, state, and federal laws.
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Works together with F&B Associates to ensure coordinated quality guest service.
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Provide excellent guest service in handling guest issues. Food and Beverage related events.
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Maintain knowledge of menus, wine lists, and liquor provided to guests.
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Assists in setting restaurant for service, or closing the restaurant properly.
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Busses tables, and follows up with drink refills and other guest service requests.
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Resolve guest issues as quickly as possible and communicate all problems to outlet supervisor or manager immediately.
Job Requirements:
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Ability to manage time well, meet imposed deadlines and ability to work flexible hours
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The position requires the ability to lift over 50 pounds occasionally.
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This position requires the ability to stand, walk (6-7 hours at a time), and climb stairs, reach & bend.
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The position may require the service of can beverages therefore the position requires the employee to be 18 years of age or older.
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