Job Overview:
Come be a part of our unique hotel in picturesque Grand Haven, MI! We're on the lookout for a reliable individual to fill our Front Desk Agent role. As a valued member of our team, you'll greet guests with a smile, handle check-ins and check-outs, assist with inquiries, manage paperwork, and ensure our property stays clean and welcoming. If you're passionate about hospitality and enjoy working in a close-knit environment, we'd love to have you on board!"
Duties:
- Greet and assist guests with check-in and check-out procedures
- Address guest inquiries and requests promptly and courteously
- Manage incoming phone calls, reservations, and general inquiries
- Maintain accurate records and paperwork related to guest transactions
- Oversee laundry operations, ensuring cleanliness and availability of linens
- Perform general cleaning tasks to uphold the hotel's cleanliness standards
- Conduct night audit tasks, including reconciling accounts and preparing reports
- Ensure security protocols are followed during the overnight hours
- Collaborate with other team members to ensure seamless operations and guest satisfaction.
Qualifications:
- Previous experience in a customer service role, preferably in hospitality or hotel industry
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and the ability to provide exceptional guest service
- Proficiency in computer systems and hotel management software
- Attention to detail and the ability to multitask in a fast-paced environment
- Flexibility to work evenings, nights, weekends, and holidays as needed
- Ability to handle difficult situations with tact and professionalism
- Basic mathematical skills for handling transactions and reconciling accounts during night audit
- Knowledge of safety and security procedures to ensure the well-being of guests and the property
- High school diploma or equivalent; additional education or certification in hospitality is a plus.
If you're passionate about delivering top-notch customer service and thrive in a fast-paced environment, we invite you to apply and become an integral part of our hospitality team.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements. The employer reserves the right to modify the description at any time based on business needs.
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
People with a criminal record are encouraged to apply
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Grand Haven, MI 49417 (Required)
Work Location: In person
