Overview: We are seeking an experienced Outpatient Case Manager to join our Intake team. The primary objective of this role is to ensure patients have a smooth transition of care from clinic/hospital to outpatient treatment by coordinating IV medication for patients in outpatient and/or home settings and organizing workflow and appointments for our IV infusion clinic.
Major Areas of Responsibility:
- Completing intake referrals while coordinating with provider, pharmacy, and hospital case manager
- Speaking with patients to ensure they understand their specific care plan
Specific Responsibilities of the Job:
- Following up daily with patients and case managers for smooth discharge transition
- Keeping orders current and accurate
- Timely notifications to pharmacy/infusion nurses/insurance coordinator of new orders and changes to existing orders
- Maintaining detailed notes/documentation on payment plans and conversations with patients
- Documenting all pertinent patient information into eCW and Caretend
- Maintaining flexibility and helping others as needed throughout the day
- Communicating effectively with physicians, care coordinators, patients, and pharmacy staff
- Documenting all orders, interventions, and conversations pertaining to patient care
- Following all rules/expectations outlined in the employee handbook
Minimum Requirements:
- High school degree or GED equivalent
- Great computer skills and ability to learn new systems
- Home Infusion experience
- Experience with prior authorizations and benefits investigation
- Payer knowledge (Medicare, Medicaid, Commercial)
- Positive demeanor with patients and peers
- Exceptional communication skills both written and verbal
- Ability to work across departments
- Patient-centered mindset
Work Environment:
- Standard office environment within a healthcare clinic setting.
- Regular interaction with healthcare providers, administrative staff, patients, and insurance companies.
- Sitting for extended periods of time.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Experience:
- Outpatient Case Manager/Intake: 2 years (Required)
- Home Infusion: 2 years (Required)
- Prior Authorization/Benefits Investigation: 1 year (Required)
Ability to Commute:
- Fort Worth, TX 76104 (Required)
Work Location: In person
