Front Desk Agent | Full-Time & Part-Time Positions Available
We are currently hiring experienced, dependable, and customer-focused Front Desk Agents to join our hotel team. We have three positions available and are looking for qualified candidates who can start as soon as possible.
AVAILABLE POSITIONS
- Full-Time 1st Shift: 7:00 AM – 3:00 PM
- Full-Time 2nd Shift: 3:00 PM – 11:00 PM
- Part-Time Weekend 1st Shift: Saturday & Sunday, 7:00 AM – 3:00 PM
Please indicate which position you are applying for when submitting your application.
ABOUT THE POSITION
As a Front Desk Agent, you are one of the first and last people our guests interact with during their stay. We are looking for someone who is friendly, professional, confident, and able to provide excellent service while handling the daily responsibilities of a busy hotel front desk.
This position is a great fit for someone who enjoys working with people, can solve problems independently, and understands the importance of creating a positive guest experience. This person has to be able to work independently as well.
WHAT YOU’LL DO
- Welcome guests in a friendly and professional manner
- Complete guest check-ins and check-outs accurately and efficiently
- Manage reservations, room assignments, extensions, and guest requests
- Answer incoming phone calls and assist with reservation inquiries
- Process cash and credit card payments accurately
- Provide information about hotel amenities and the surrounding area
- Respond to guest questions, concerns, and service requests
- Resolve basic guest issues professionally and know when to involve management
- Maintain accurate guest and reservation information
- Keep the front desk, lobby, and guest-facing areas clean and presentable
- Assist with light laundry duties as needed
- Assist with breakfast setup or service when needed
- Communicate effectively with housekeeping, maintenance, and management
- Complete assigned shift duties before leaving
WHAT WE’RE LOOKING FOR
Customer service is extremely important in this role. Applicants should have previous hotel experience or strong customer service experience that demonstrates their ability to work directly with guests and handle problems professionally.
The ideal candidate:
- Has previous hotel front desk, hospitality, or strong customer service experience
- Communicates clearly and professionally
- Is comfortable interacting with different types of guests
- Can remain calm and professional when handling complaints
- Is dependable and arrives to work on time
- Can multitask in a fast-paced environment
- Pays close attention to details
- Can work independently and make good decisions
- Is comfortable answering phones and communicating in person
- Can learn hotel reservation and property management systems
- Works well with other departments and team members
- Takes initiative instead of waiting to be told what needs to be done
Previous experience with hotel property management systems is a plus. Bilingual candidates are also encouraged to apply.
IMPORTANT INFORMATION FOR APPLICANTS
We are looking to fill these positions as soon as possible.
Please submit an updated and complete resume that clearly shows your previous work experience. Because this position involves direct guest interaction and significant responsibility, we will prioritize candidates whose resumes demonstrate relevant hotel, hospitality, front desk, or customer service experience.
Qualified applicants will be contacted to schedule an interview.
WHY JOIN OUR TEAM?
You will have the opportunity to build valuable hospitality experience while learning multiple areas of hotel operations. We are looking for employees who want to become strong members of our team and take pride in providing guests with excellent service.
If you are reliable, professional, enjoy helping people, and are ready to work, we would like to hear from you.
Job Types: Full-time, Part-time
Expected Hours:
Full-Time: Approximately 40 hours per week
Part-Time Weekend: Approximately 16 hours per week
Schedule:
- 8-hour shifts
- Day shift
- Evening shift
- Weekend availability
Experience:
Customer Service: Preferred
Hotel/Hospitality Experience: Preferred
Work Location: In person
Start Date: As soon as possible
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- hotel: 5 years (Required)
- Phone etiquette: 5 years (Required)
- Front desk: 5 years (Required)
Ability to Commute:
- Clarksville, IN 47129 (Required)
Ability to Relocate:
- Clarksville, IN 47129: Relocate before starting work (Required)
Work Location: In person
