Courtesy Officer | Member Services & Hospitality
The Fort Worth Club | Fort Worth, Texas
Full Time | Multiple Shifts Available
$21.00 - $25.00 per hour + Benefits, Employee Meals, and 401(k) Match
Are you someone who enjoys helping people, solving problems, and creating exceptional experiences? The Fort Worth Club is seeking professional, service-oriented individuals to join our team as Courtesy Officers.
The Courtesy Officer is often one of the first and last employees Members, Guests, and Tenants encounter. This individual serves as an ambassador of The Fort Worth Club by providing exceptional hospitality, exercising sound judgment, assisting with building operations, and maintaining a visible presence throughout our historic Club Building, Tower building, and Parking Garage facilities.
This is not a traditional guard position. Courtesy Officers combine hospitality, member service, building awareness, and emergency preparedness to help create an exceptional Club experience.
About The Fort Worth Club
For more than 140 years, The Fort Worth Club has been the city's premier private club, serving business leaders, professionals, families, and guests in the heart of downtown Fort Worth. Founded in 1885, the Club provides exceptional dining, fitness, lodging, business, and social experiences for its Members and Guests. Our culture is built on hospitality, professionalism, teamwork, and meaningful relationships.
Key Responsibilities
People
- Greet Members, Guests, Tenants, and Employees in a courteous and professional manner.
- Provide assistance, directions, escorts, and support while maintaining a visible presence throughout the property.
- Respond to calls and requests in a timely, professional, and service-oriented manner.
- Maintain a professional appearance and demeanor that reflects the standards of The Fort Worth Club.
- Professionally address unauthorized access attempts and enforce Club access policies while maintaining a respectful and hospitality-focused approach.
- Exercise discretion and maintain confidentiality regarding Members, Guests, Tenants, Employees, and Club matters.
Property
- Monitor activities throughout the Club, Tower, and Parking Garage facilities to help ensure a safe, welcoming, and well-maintained environment.
- Operate and monitor building systems including cameras, access control systems, fire alarm systems, and related technologies.
- Maintain familiarity with Club facilities, building layouts, emergency exits, access points, and building operations.
- Report maintenance concerns, facility issues, and unusual conditions to the appropriate department.
- Support building operations and emergency preparedness initiatives as needed.
Process
- Respond appropriately to emergencies and implement established emergency procedures when necessary.
- Assist with the orderly movement of occupants to designated safe locations during emergency situations.
- Complete accurate and timely incident reports, accident reports, and daily activity logs.
- Follow and enforce Club policies, safety procedures, and operational standards.
- Remain alert to situations that could negatively impact the safety, comfort, or experience of Members, Guests, Tenants, or Employees.
- Participate in ongoing training and professional development.
Qualifications
Required
- Must be at least 21 years of age.
- High school diploma or GED equivalent.
- Strong customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Basic computer proficiency.
- Ability to multitask and exercise sound judgment.
- Ability to remain calm and professional under pressure.
- Must successfully complete a pre-employment background check and drug screening.
- Must be legally authorized to work in the United States.
Preferred
- Experience in hospitality, hotels, private clubs, concierge services, customer service, military service, law enforcement, building operations, or a related field.
- Experience interacting with members, guests, customers, residents, or tenants in a service-oriented environment.
- Experience preparing reports and documenting incidents.
- Commissioned Security Officer (Level 3), preferred but not required
Physical Requirements
- Extensive walking and standing throughout the shift.
- Ability to climb multiple flights of stairs.
- Ability to lift and carry 50 pounds or more.
- Ability to work throughout a high-rise building environment, including garages, stairwells, offices, and common areas.
Schedule
- Day, evening, overnight, weekend, and holiday shifts are available.
- Candidates must be flexible and available to work a variety of shifts as needed.
Benefits
- Medical, Dental, and Life Insurance
- 401(k) with Generous Company Match
- Paid Time Off
- Employee Meals During Shift
- Uniforms Provided
- Professional Development Opportunities
- Long-Term Career Growth Opportunities
Why Join The Fort Worth Club?
At The Fort Worth Club, we believe hospitality begins with our team. We seek individuals who enjoy serving others, building relationships, solving problems, and contributing to a culture of excellence. If you are looking for an opportunity to work in a professional environment where service, integrity, and teamwork are valued, we encourage you to apply.
Join a team that has been delivering exceptional experiences for Members, Guests, and Tenants for more than 140 years while building a rewarding long-term career with one of Fort Worth's premier employers.
The Fort Worth Club is an Equal Opportunity Employer.
Job Type: Part-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Referral program
- Retirement plan
Education:
- High school or equivalent (Preferred)
Work Location: In person
