JOB As a Bilingual Unemployment Compensation Claims Intake Interviewer with the Office of Unemployment Compensation Service Centers in Erie, you become a trusted resource for individuals navigating a challenging moment in their lives in both Spanish and English. This role assists customers who file claims for unemployment compensation by telephone, mail, or via the Internet. The work you do strengthens your community and provides a sense of purpose. Do not miss out on this opportunity to help your fellow Pennsylvanians in their time of need—apply today!
EXAMPLE OF DUTIES
The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions about UC benefits and processes in both Spanish and English. With our team, you will gather and analyze pertinent data to help establish valid claims for UC benefits in accordance with the PA UC Law. As a Bilingual Unemployment Compensation Claims Intake Interviewer, you will perform the following duties:
Interview Claimants: Answer telephone calls in both Spanish and English to collect data for initial, continued, or additional claims for unemployment benefits; type accurately while speaking and listening effectively-
Process Data: Use computer programs to enter information, update records, and identify factors that affect eligibility; issue payments to eligible claimants
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Advise Claimants: In both Spanish and English, explain claimant rights and responsibilities under PA UC Law
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Identify Issues: Review monetary and nonmonetary factors and refer claims to the appropriate unit for additional processing as needed
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Communicate Effectively: Reach out to claimants, employers, and other service center staff via telephone, fax, email, and postal mail in both Spanish and English to clarify information and support timely processing
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Review Documentation: Examine forms and confirm required information is provided; prepare and send appropriate follow-up materials
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
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Full-time employment
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Work hours are generally 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Work hours may vary based on operational needs.
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Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Erie. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
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Salary: In some cases, the starting salary may be non-negotiable.
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You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
SUPPLEMENTAL INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
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Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
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Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
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your score may be lower than deserved.
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you may be disqualified.
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You may only apply/test once for this posting.
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Your results will be provided via email.
