At Pacific Coast Executives, we believe exceptional customer service starts with genuine conversations and a commitment to helping people find the right solutions. As a trusted partner representing our brand, we connect customers with wireless and connectivity services while creating an experience built on professionalism, transparency, and outstanding support.
We're looking for a Customer Support Representative to join our team in Fremont, CA. As a Customer Support Representative, you'll help customers navigate their service options, build lasting relationships, and develop valuable communication and customer engagement skills. Whether you're launching your career or expanding your experience, you'll receive the training and mentorship needed to thrive in a collaborative, growth-focused environment.
What You'll Do As a Customer Support Representative
- Welcome customers with a friendly, professional approach and create a positive experience from the first conversation.
- Educate customers on wireless services, available plans, device options, and current promotions.
- Listen carefully to customer needs and recommend personalized solutions that align with their goals.
- Guide customers through the enrollment process while ensuring information is completed accurately and efficiently.
- Resolve questions and concerns with confidence, professionalism, and a solution-oriented mindset.
- Maintain organized customer records and complete required documentation with attention to detail.
- Collaborate with teammates to deliver a consistent, high-quality customer experience while continuing to grow as a Customer Support Representative.
- Participate in ongoing coaching and training to strengthen your communication, product knowledge, and professional development.
What We're Looking For in a Customer Support Representative
- High school diploma or GED required; Bachelor's degree is a plus.
- Strong communication and interpersonal skills.
- Friendly, dependable, and customer-focused attitude.
- Ability to multitask and stay organized in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Comfortable working independently and as part of a collaborative team.
- Previous customer service, retail, hospitality, or sales experience is helpful but not required.
If you're ready to build meaningful customer relationships, grow your professional skills, and make a positive impact every day, we'd love to hear from you. Take the next step as a Customer Support Representative.
Apply today to join Pacific Coast Executives as our newest Customer Support Representative!
Pay: $50,000.00 - $60,000.00 per year
Work Location: In person
