AAGI is the industry leader in developing, marketing and administering vehicle service contracts and other automotive aftermarket products. AAGI’s commitment to service sets it apart from its competition. The Company is known for its forward thinking, innovative products and advanced technology in support of its clients.
Position Description:
Support the processing of contracts through entry, editing and applying payment. Provide excellent customer service to our customers in a call center environment.
Essential Duties and Responsibilities:
- Review monthly dealer billing statements
- Audit and prepare contract batches for processing
- Process between 1500-2000 contracts per month, including entry, editing, cancelling and applying payment.
- Provide customer service to agents, dealers, lienholders and contract holders
- Process contracts determined by claim personnel as ‘not found’ in SCS system (‘Not Founds)
- Execute contract cancellations, mail cancellation refund checks and cancellation extract process
- Assist with the distribution of month end reports
- Assist in the billing of outstanding balances 60-90 days past due
- Receive, distribute and handle daily mail
- Create, print, email or mail rejection letters
- Process financed contracts in the SCS system Including billing the finance company
- Transfer contracts when vehicle sold by contract holder
- Assist with onsite and off-site document retrieval
- Assist with creating and updating department procedures
- Update dealer reports
- Follow departmental procedures and SSAE 18 controls
- Departmental filing, as needed
- Assist with phone coverage for reception
- Gatekeeper of Processing email and faxes received
Qualifications:
- High school diploma or General Education Degree (GED) or equivalent experience
- Minimum one to three years’ experience in data entry with minimum of 8,000 to 10,000 KPH with 85% accuracy
- Excellent customer service skills
- Computer proficiency
- Excellent organization skills
- Self-starter, one who takes initiative
- Excellent verbal and written communication skills
- Ability to work independently and within a team environment
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
AAGI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, religion, national origin, age,
disability, marital status, veteran status, or other prohibited categories
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Microsoft Excel: 1 year (Required)
Ability to Relocate:
- Schaumburg, IL 60173: Relocate before starting work (Required)
Work Location: Hybrid remote in Schaumburg, IL 60173
