Job Title: General Manager
Company Overview
We are family-owned roofing company that provides residential and commercial roofing services in the western Chicago suburbs.
We are seeking a highly skilled and motivated General Manager to oversee day-to-day operations, drive organizational performance, and lead our residential roofing team with excellence. The ideal candidate is an experienced operations leader with strong knowledge of the roofing industry and a proven ability to manage people, processes, quality, and profitability.
Key Responsibilities
Operational Leadership
· Oversee daily operations including scheduling, production, project management, and service calls.
· Implement and maintain systems for efficient job flow from lead intake to job completion.
· Ensure compliance with safety standards, building codes, and warranty requirements.
· Oversee fleet management, equipment maintenance, and inventory control.
Team Management & Development
· Lead, train, and support staff including project managers, crews, office staff, and sales teams.
· Conduct performance reviews, set goals, and ensure a positive, productive work environment.
· Recruit, hire, and onboard new employees as needed.
Financial Oversight
· Manage budgets, forecasting, and job costing to ensure project profitability.
· Analyze financial reports and KPIs to drive performance improvements.
· Write and approve estimates, expenses, and vendor invoices.
Customer Experience
· Ensure a high standard of customer service from initial contact through project completion.
· Resolve escalated customer concerns professionally and promptly.
· Maintain strong relationships with homeowners, suppliers, and subcontractors.
Strategic Planning & Growth
· Develop and execute business strategies that support company objectives.
· Identify opportunities for operational improvement, cost savings, and market expansion.
· Work closely with ownership to set long-term goals and performance targets.
Qualifications
· 5+ years of management experience in roofing industry.
· Strong leadership and team-building skills.
· Proficient in project management, scheduling, budgeting, and workflow systems.
· Working knowledge of residential roofing systems, materials, and installation processes.
· Experience using a CRM system
· Excellent communication, problem-solving, and decision-making abilities.
· Ability to manage multiple projects in a fast-paced environment.
· Valid driver’s license; OSHA certification a plus.
Preferred Traits
· Highly organized and detail-oriented.
· Customer-focused integrity with strong interpersonal skills.
· Results-driven and comfortable with KPIs and performance metrics.
· Adaptable, proactive, and able to lead.
Compensation & Benefits
· Competitive salary based on experience.
· Paid time off and holidays.
Pay: $75,000.00 - $80,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
