Catalyst Charlotte is a privately owned and operated luxury high-rise apartment community located at 255 W. Martin Luther King Jr Blvd in the heart of uptown Charlotte, NC. The property features 462 upscale studio, one-bedroom, and two-bedroom apartment homes with expansive views of the city and surrounding neighborhoods. Residents enjoy a range of high-end amenities designed to support a vibrant, urban lifestyle. The community offers convenient access to dining, entertainment, and business centers, placing residents at the center of all that Charlotte has to offer.
Role Description The Assistant Property Manager is a full-time, on-site role based at Catalyst Charlotte in Charlotte, NC. This position supports the Property Manager in daily operations, including assisting residents, coordinating lease renewals, and managing move-ins and move-outs. The role involves handling resident inquiries, addressing service requests, and helping ensure a high level of satisfaction and retention. The Assistant Property Manager assists with rent collection, processing payments, and maintaining accurate records and reports. This role also helps with marketing activities, touring prospective residents, preparing lease documents, and ensuring compliance with property policies and local regulations, while collaborating with maintenance and leasing teams to maintain a well-run community.
Qualifications
- Prior Assistant Property Manager experience with Yardi experience is required.
- Candidates should possess strong customer service and resident relations skills, including clear communication, problem-solving, and conflict resolution abilities.
- Candidates should possess property management and administrative skills, such as lease administration, rent collection, recordkeeping, and basic financial tracking.
- Candidates should possess organizational and time-management skills, including the ability to prioritize tasks, meet deadlines, and handle multiple responsibilities in a fast-paced environment.
- Candidates should possess basic sales and marketing abilities, including conducting property tours, presenting amenities, and supporting outreach or promotional activities.
- Relevant experience in residential property management or hospitality, familiarity with property management software, and proficiency with standard office applications (e.g., email, spreadsheets) are beneficial.
- A high school diploma or equivalent is required. A college degree is preferred.
Skills
- Proficiency in Yardi property management software.
- Strong knowledge of landlord-tenant law, Fair Housing regulations, and lease or rental agreement management.
- Excellent customer service skills combined with negotiation abilities to upsell units and resolve conflicts effectively.
- Experience in administrative tasks such as data entry, filing, contracts management, and office procedures.
- Ability to manage property maintenance coordination and facilities management tasks efficiently.
- Demonstrated office experience with strong phone etiquette, conflict resolution skills, and customer relationship management expertise.
This role is perfect for motivated individuals eager to grow within the property management industry while making a positive impact on residents’ lives! We are committed to fostering an inclusive environment where your skills can thrive.
Pay: $34.00 - $37.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Assistant Property Management: 2 years (Required)
- Yardi: 2 years (Required)
Language:
Location:
- Charlotte, NC 28202 (Required)
Work Location: In person
