Provides support from a program management perspective for the improvement of Health System operational and clinical effectiveness, specializing in change management initiatives. Focuses on new initiatives to integrate business innovation and operations. The Senior Project Manager reviews, analyzes, and evaluates the business needs and serves as the liaison between the business and the clinical teams. They are responsible for creating and refining business and health system requirements. Acts as the internal expert in terms of change management strategies that support new initiatives, enhance business processes, and ensure alignment between operational and clinical teams.
The Senior Project Manager will play a pivotal role in a dynamic, business/operational environment by managing the people-side of change. The role will oversee the daily operations and management of multiple change management programs/projects/initiatives that focus on communications, training, and stakeholder engagement. The Senior Project Manager will plan, manage and execute change management activities in support of the Business Operations Department.
They will work closely with internal team members, stakeholders, collaborators, and participating facilities to ensure that projects are conducted in a timely manner to achieve goals within defined budgets by creating POCs, Project Charters and Work Breakdown Structures.
General tasks and responsibilities will include:
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Leads project teams and attends high level meetings, providing project management of system wide and change management projects related to the business operations and improvement of the quality outcomes of the member hospitals of New York City Health and Hospitals under direction of the Director. Identifies major phases, implementation sub-steps, key stakeholders, timelines, resource needs, and potential obstacles for each project to build a comprehensive change management plan. Utilizes standard change management tools and templates to track and communicate status of projects.
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Analyzes business needs and ensures that functional and technical requirements are documented.
Develops POCs, Project Charters, Project and Business Plans.
Identify project stakeholders, determine their needs and expectations for project success
Develop communication strategy and establish communication plan
Develop and implement structured change management strategies to support business transformation, operational improvements, and clinical initiatives.
Performs necessary investigations, analyses, and evaluations to determine project feasibility.
Prepares routine project status reports.
Ensure facility resources meet site management, information technology and data monitoring objectives.
Provide regular project status information to team members, including attending required meetings and following-up on action items.
Ensure adherence to protocols, procedures, and project plans.
Establish project goals and measurements of success
Ensure each project deliverable has clear completion criteria and acceptance plan
Participate in identification, evaluation, and selection of pilot sites.
Ensure all projects have a clear education and training component
Maintains all relevant documentation and communications as part of program library. -
Provides support to leaders and managers on how to lead their teams through change.
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Establishes and maintains collaborative relationships within the system in order to obtain information and content from providers and colleagues to foster successful project completion.
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Support short and long term operational/strategic business activities - by developing, enhancing and maintaining project information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes.
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Develops and manages best-practices and tools for change management plan execution and management. Identifies and manages change management dependencies and mitigation strategies.
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Serve as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.
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Coordinates project site monitoring activities, and may participate in site monitoring associated with initiation, interim, close out, and audit visits as required.
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Adhere and assists with business operations and project specific quality documents (for example: SOPs, work plans/practices, training guides).
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Utilize performance metrics and stakeholder feedback to measure the effectiveness of change management efforts and assist the Director with information to make decisions to move the project to successful implementation.
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Serves as the liaison by understanding and interpreting business requirements, mapping process models, designing change management strategies to satisfy requirements, and completing formal system piloting.
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Support the Director to achieve project goals for submission and approvals, facility initiation, source document verification, data monitoring, ownership and accountability, and facility/site closure.
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Perform other duties as needed
