Customer Transformation Associate - Fall 2026

Grant Thornton -
Chicago, IL

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Job Details

Full-time
$90,000 - $97,200 a year
7 hours ago

Qualifications

AI tools proficiency
Productivity software
Technical Proficiency

Full Job Description

Why become a
Customer Transformation Associate at Grant Thornton?

Grant Thornton’s Advisory professionals help companies stay ahead of the game with bold thinking, big ideas, and progressive strategies. Our Transformation
practice applies our deep experience to challenge the status quo and accelerate our client’s growth trajectory.

As a Customer Transformation Intern, you’ll help organizations solve their toughest problems and develop value creation strategies that result in real impact - all with the resources, environment, and support to help you excel. We support our clients in all aspects of their business cycle, whether assessing marketing and sales investments to drive acquisition, retention, and loyalty, understanding drivers for a seamless customer experience, or developing and implementing go to market strategies to succeed in a new market or with a new customer.
From day one, you’ll be empowered by the greater Customer Transformation team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently.

Your day-to-day may include:

Effectively manage ambiguous and unstructured problems and situations, demonstrating strong analytical skills

Construct pragmatic approaches and frameworks to develop long-term business strategies

Utilize various data collection techniques, quantitative and qualitative analyses and synthesize data into meaningful and actionable insights

Define and evaluate customer and brand strategies reflecting market, competitive and other external drivers

Communicate effectively in a structured and knowledgeable manner in written and verbal formats to stakeholders

Partner with teams to share responsibility for the success of engagements

You have the following technical skills, qualifications, and abilities:

Pursuing a
Bachelor’s degree in Business Administration
, Economics, International Business, or a related field

Minimum overall GPA of 3.0/4.0

Demonstrated digital fluency through the effective use of technology, data, and basic AI technologies to enhance productivity and decision-making

Demonstrated ability to work in teams and deliver against tight deadlines in dynamic environments; this may be demonstrated via university projects, internships, self-study, community building, or work experience

Effectively communicate complex ideas and concepts both in written and verbal formats

Intellectual curiosity, and motivation to develop professionally, including industry recognized professional certifications

Demonstrated ability to work both independently and as a member of a team

Critical thinkers that are ready to learn and strategically solve problems on a variety of projects across different functional areas

Ability to remain agile, work in ambiguous environments, “can-do” attitude

Positive, client-focused mindset

The willingness and ability to work additional hours, as needed

Ability to travel to various client sites as needed

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. No visa sponsorship is available for this position.

The base salary for this position in the firm’s Chicago, IL office is $90,000 per year.

The base salary for this position in the firm’s Bellevue, WA office is $97,200 per year.

The base salary for this position in the firm’s Metro DC - Arlington office is $97,200 per year.

The base salary for this position in the firm’s New York - Manhattan office is $97,200 per yea r.

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