Location: Annapolis, MD (Hybrid/Remote – DMV area within 30 miles)
Position Type: Full-Time
Fairfax Surrogacy is a full-service surrogacy agency helping intended parents worldwide build their families through gestational surrogacy. Fairfax Surrogacy is part of the Genetics & IVF Institute (“GIVF”) organization, a pioneer in assisted reproduction since 1984, and is affiliated with Fairfax EggBank and Fairfax Cryobank—both leaders in third-party reproduction.
At Fairfax Surrogacy, our mission is to provide education, advocacy, and compassionate support while maintaining the highest standards of credibility, transparency, diversity, and care for both intended parents and gestational surrogates.
Position Overview
We are seeking a full-time Surrogate Recruitment and Admissions Coordinator (bilingual preferred) to join our growing team. This is a fast-paced, highly organized, phone-intensive role ideal for someone who thrives in a sales-oriented environment, excels at relationship-building, and is comfortable with consistent and assertive follow-up.
The Surrogate Recruitment and Admissions Coordinator serves as the primary point of contact for gestational surrogate candidates from initial inquiry through acceptance into the program and matching. This role requires excellent communication skills, strong attention to detail, and the ability to clearly articulate expectations while maintaining empathy and professionalism.
The ideal candidate will have professional or personal experience in surrogacy, a background in sales, healthcare, or fertility services, and the flexibility to support surrogates both remotely and in person as needed.
Key Responsibilities
Recruitment & Outreach
- Collaborate closely with the Director of the Program and the Marketing Team to develop and execute comprehensive surrogate recruitment strategies utilizing online platforms, referral networks, community outreach, and events.
- Serve as an engaging, knowledgeable representative of Fairfax Surrogacy within surrogate communities, both online and in person.
- Drive consistent, high-volume outreach and follow-up with prospective surrogates via phone calls, text messages, emails, and Zoom meetings.
- Maintain persistent and assertive follow-up throughout the admissions pipeline to ensure timely progression of qualified candidates.
- Organize, host, and attend local informational and recruitment events to educate women about surrogacy and attract potential surrogate candidates.
- Attend community events and partner-sponsored events to increase awareness of Fairfax Surrogacy and expand local recruitment efforts.
- Monitor and respond promptly to inquiries generated through social media, marketing campaigns, and referral sources.
- Participate in educational sessions, video recordings, and marketing initiatives to support recruitment efforts.
- Assist in identifying opportunities to expand surrogate recruitment efforts.
Admissions, Coordination & Support
- Serve as the primary point of contact for gestational surrogate candidates from inquiry through official acceptance into the program.
- Clearly explain program expectations, eligibility requirements, timelines, and commitment levels.
- Conduct thorough one-on-one interviews with surrogate candidates (and partners when applicable) to assess suitability.
- Proactively engage and follow up with candidates through phone, text, email, and Zoom communication.
- Collect, organize, and review required documentation including medical records, insurance information, and psychological evaluations.
- Maintain accurate, detailed, and up-to-date records in the CRM system.
- Coordinate with fertility clinics, insurance agents, and internal team members to ensure compliance with program requirements.
- Review insurance reports and assist surrogates with obtaining appropriate health insurance and short-term disability coverage when needed.
- Conduct detailed screenings and maintain meticulous documentation to assess eligibility for Fairfax Surrogacy’s program.
- Create and maintain accurate surrogate profiles for matching purposes.
- Coordinate with the Financial Coordinator to support surrogates through the compensation package and financial review process by providing required documentation, education, and follow-up to ensure all steps are completed accurately and on time.
- Support the matching process between surrogates and intended parents in collaboration with internal teams and fertility clinics.
- Provide consistent communication and updates to surrogates regarding their progress within the program.
- Uphold Fairfax Surrogacy’s standards of professionalism, compassion, confidentiality, and documentation.
Local Travel & In-Person Support
- Visit local surrogates as appropriate to provide education, support, and oversight.
- Accompany surrogates to embryo transfer appointments or births within driving distance of the Coordinator’s location, when needed.
- This role requires residency within 30 miles of the Annapolis, MD office to support in-person responsibilities.
Qualifications & Experience
- Minimum 2 years of experience working in a surrogacy agency or personal experience as a gestational surrogate.
- Bilingual proficiency in English and Spanish preferred.
- Background in sales, healthcare, nursing, fertility clinics, or reproductive medicine strongly preferred.
- Demonstrated success in roles requiring frequent phone communication, structured follow-up, and relationship management.
- Highly organized with strong attention to detail and the ability to manage multiple candidates simultaneously.
- Confident, empathetic communicator with professionalism and discretion.
- Ability to thrive in a fast-paced, evolving environment with minimal supervision.
- Flexibility to adjust work hours to accommodate surrogate needs, including phone calls, Zoom meetings, and in-person appointments that may occur during evenings or weekends.
- Strong technical proficiency, including Microsoft Office and CRM systems.
- Genuine passion for supporting individuals and families through the surrogacy journey.
Compensation & Benefits
- Compensation is competitive and commensurate with experience.
- Hybrid or remote work options available for candidates within 30 miles of Annapolis, MD.
- Primary work hours for this position are 7:30am to 4:00pm Eastern Time, with flexibility required to accommodate surrogate needs, including phone, Zoom, or in-person appointments outside of these hours as necessary.
GIVF provides competitive compensation and generous benefits to our employees, including:
- Health and Dental insurance
- Flex Spending Account (FSA) and Health Savings Account (HSA) options
- Group term life insurance
- Short-term and long-term disability options
- 401K plan
- Paid parental leave
- Tuition reimbursement program
- Paid vacation and sick time
- Paid company holidays
- Job training and development opportunities
- Company-wide social events
Fairfax Surrogacy is a proud, equal opportunity employer committed to an inclusive work environment and to building a team that reflects the rich diversity of our community. People of color, people with disabilities, and people of diverse sexual orientations, gender expressions, and identities are encouraged to apply.
To apply, please submit your resume and a cover letter to [email protected] and note “FSBRA” on the subject line. EOE/M/F/D/V
