The Prolift Service and Parts Administrator will perform varied daily job duties based on the workflow of a particular day. This position provides effective guidance, excellent communication and overall direction within the Service Department of our Rochester branch. Doing so in a manner which focuses on maximizing customer satisfaction while being cognizant of company profit goals.
Minimum Requirements:
- High school diploma, GED or equivalent
- Technical/Community College or four-year degree, preferred
- At least 2 years’ service experience or equivalent support/service experience, preferred (related or similar industry a plus)
Essential Duties:
- The Service Administrator will answer incoming service phone calls to schedule service appointments for the customer.
- Dispatch service technicians to scheduled appointments and/or emergency situations.
- Answer incoming calls from the technicians, who report when they arrive at and leave job sites.
- Input daily service technician time entry into Prolift’s business system (Equipsoft)
- Update, maintain and keep organized equipment service records.
- Work closely with Service department to efficiently support customer needs.
- Monitor performance to assure the best customer service and most efficient use of technicians.
- Efficiently coordinate service activity with other departments: Rental, Parts, Trucking and New Equipment.
- Schedule and monitor PM program – review completion rate and take appropriate actions as necessary to ensure completion percentages are achieved.
- Communicate with customers and Account Managers/Sales Representatives on status of work.
- Provide assistance in creating, updating, closing and invoicing service work orders.
- Other duties as assigned.
Qualifications:
- Strong customer relations a must
- Must be highly organized and possess a strong work ethic
- Must have intermediate computer skills (Word, Outlook, Excel)
- Must possess strong communication skills
- Must possess strong interpersonal skills
Prolift, Inc., is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, are, protected veteran status, marital status, or disability status.
Job Type: Full-time
Pay: Up to $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Ability to commute/relocate:
- Rochester, NY 14615: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Willing to submit to a background screening.
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
