Position Overview
The Service Advisor serves as the primary point of contact between our customers and the service department. You will be responsible for scheduling appointments, communicating vehicle concerns, providing accurate estimates, and ensuring complete customer satisfaction throughout the service process.
Key Responsibilities
- Greet customers promptly and professionally upon arrival in the service drive
- Listen to customer concerns, accurately document vehicle issues, and open repair orders
- Communicate vehicle repair needs and timelines clearly and honestly to customers
- Provide accurate cost estimates and obtain customer approvals prior to beginning work
- Coordinate with technicians to monitor repair progress and communicate status updates
- Follow up with customers after service completion to ensure satisfaction
- Upsell additional services and maintenance based on manufacturer recommendations
- Maintain a clean, organized, and welcoming service write-up area
- Process payments and close repair orders accurately
Qualifications
- Previous experience as a Service Advisor or in automotive customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced dealership environment
- Basic understanding of vehicle systems and automotive terminology
- Proficiency with dealership management software (Automate, CDK, or similar) a plus
- Valid driver's license with a clean driving record
- Professional appearance and positive attitude
Work Schedule
- Monday through Friday & Saturdays
- Hours: 7:00 AM – 5:00 PM Saturday 8:00 AM - 1:00 PM
- Some Saturdays required
Compensation & Benefits
We value our team members and offer a competitive compensation package, including:
- Competitive base salary plus performance-based incentives
- Health insurance (medical, dental, and vision coverage)
- 401(k) retirement plan with employer match
- Paid time off (vacation and sick days)
- Paid holidays
- Ongoing manufacturer and industry training opportunities
- Employee vehicle purchase discounts
- Supportive, team-oriented work environment
About R.M. Burritt Motors
R.M. Burritt Motors is a trusted automotive dealership proudly serving Oswego, NY and the surrounding Central New York community. We are committed to delivering an exceptional experience to every customer and fostering a supportive, professional environment for our team. As we continue to grow, we are looking for a motivated and customer-focused Service Advisor to join our service department.
How to Apply
Interested candidates are encouraged to apply in person, by email ([email protected]), or by phone. We look forward to hearing from you!
R.M. Burritt Motors
Oswego, New York
Pay: $54,497.09 - $65,630.90 per year
Work Location: In person
