Job Summary
We are seeking a dynamic and customer-focused Service Advisor to join our Join our small family owned automotive repair & tire center. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will help guide clients through their service needs, ensuring a seamless experience from initial consultation to vehicle pickup. You will coordinate with technicians, prepare estimates, and promote additional services to maximize customer satisfaction and dealership profitability. If you thrive in a fast-paced environment and have a passion for automotive care, this opportunity is perfect for you!
Responsibilities
- Greet customers warmly, listen carefully to their vehicle concerns, and accurately document service requests.
- Provide detailed explanations of necessary repairs and maintenance, utilizing estimating software and automotive diagnostics tools.
- Prepare clear, comprehensive repair estimates while upselling appropriate additional services such as oil changes, tire rotations, alignments, or transmission repairs.
- Coordinate with technicians to prioritize repairs, monitor progress, and ensure timely completion of services.
- Communicate effectively with clients throughout the service process, updating them on vehicle status and explaining repair findings in an understandable manner.
- Manage cash handling procedures accurately and process payments efficiently at vehicle pickup.
- Maintain detailed records of all service transactions, client interactions, and vehicle histories for future reference.
Skills
- Strong mechanical knowledge with hands-on experience as a service technician or in automotive repair environments.
- Proficiency with estimating software and computer-aided vehicle damage estimating tools.
- Excellent customer service skills with the ability to communicate clearly and professionally.
- Knowledge of automotive diagnostics, collision repair, transmissions, brakes, suspension systems, air brakes, shocks & struts, diesel engine repair, alignment services, tire servicing, oil changes, auto body repair, and other automotive repairs.
- Experience in dealership or auto service management environments is highly desirable.
- Ability to upsell additional services confidently while maintaining integrity and customer trust.
- Familiarity with auto estimating procedures including service writing and client communication strategies.
- Basic driving skills for test-driving vehicles when necessary.
- Clean driving record.
Join our team to deliver exceptional automotive care while advancing your career in a vibrant and supportive environment!
Pay: $20.00 - $35.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
