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Daily responsibilities for this position will include attending to guest needs
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Run audit reports and journals from all credit card and computer systems
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Input revenue, expenses, and allowance to generate required daily reports
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Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations
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Manages reservations for arrivals, departures, and in-house guest accommodations
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Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment, and travel directions
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Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
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Post charges, such as rooms, laundry, damages to folios as needed
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Charge for all Suite/Treat Shop/Market purchases as they occur
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Review accounts and charges with guest during the check in and checkout process if requested by guest
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Record guest comments and complaints, referring guests to managers as necessary
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High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
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Liaison between all of the departments including Housekeeping, Maintenance, and Management
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Contact housekeeping or maintenance immediately when a guest reports a problem
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Other duties and special projects as assigned
Job Type: Part-time
Pay: $16.00 - $16.50 per hour
Benefits:
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
