Overview:
Learn Your Position Inside and Out and Own the Guest Experience Everyday
Team Members are the heart of the Dunkin’ experience. They create great guest moments by preparing high-quality food and beverages, delivering fast and friendly service, and keeping the restaurant clean and running smoothly. This is a hands-on, fast-paced role with opportunities to grow into Shift Leader, Assistant Manager, and beyond.
Pay Rate: $15-$17
Key Responsibilities
Guest Service
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Greet guests with a friendly, positive attitude.
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Take accurate orders at the counter or drive-thru.
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Deliver fast, consistent service during busy periods.
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Resolve guest concerns quickly and professionally.
Food & Beverage Preparation
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Prepare coffee, espresso beverages, donuts, sandwiches, and bakery items according to Dunkin’ standards.
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Follow all food safety, sanitation, and cleanliness procedures.
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Maintain product quality and freshness throughout the shift.
Restaurant Operations
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Keep the restaurant clean, organized, and fully stocked.
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Operate equipment safely and correctly.
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Assist with receiving deliveries, rotating stock, and minimizing waste.
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Support teammates and communicate clearly during rushes.
Teamwork & Culture
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Work collaboratively with the team to maintain a positive, respectful environment.
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Follow direction from Shift Leaders and Managers.
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Uphold Dunkin’ brand standards and franchise policies.
Essential Job Functions
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Ability to stand for extended periods and lift up to 40 lbs as needed.
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Ability to work in a fast-paced environment with a sense of urgency.
Qualifications
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No experience required — we’ll train you.
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Friendly, reliable, and eager to learn.
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Strong communication and teamwork skills.
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Ability to multitask and stay calm under pressure.
