Description:
Stride Dental Group — Vineland Modern Dentistry, Orlando FL
Patient Care Coordinator
Full-time - Mon–Thu 8:00–4:30, Fri 8:00–1:00
Stride Dental Group is a growing multi-site dental service organization built on exceptional patient care across Central Florida. Vineland Modern Dentistry is a smaller, close-knit practice where every team member has a real impact on the patient experience and the culture we are building together.
We are not just filling a seat. We are looking for someone who wants to grow with us — someone bilingual, hungry to learn, and ready to become a genuine part of our team. If you show up with the right attitude and work ethic, we will invest in your development and give you a path forward within SDG.
What you will own
-
Welcome patients warmly and create a front-office experience that keeps them coming back
-
Answer incoming calls in English and Spanish; schedule appointments and manage recall
-
Verify insurance eligibility and benefits prior to appointments
-
Present treatment plans and financial options clearly, including membership plan enrollment
-
Collect co-pays and balances; process payments accurately
-
Manage new patient intake, chart preparation, and paperwork
-
Coordinate with clinical staff to keep the schedule running on time
-
Follow up on unscheduled treatment and reactivate lapsed patients
-
Complete daily opening and closing checklists consistently
-
Maintain a clean, organized front desk in full compliance with HIPAA standards
Requirements:
What we are looking for
-
Bilingual English/Spanish is required. A large portion of our patient base is Spanish-speaking and this is not negotiable.
-
Dental front office experience is a strong plus, but we will consider candidates without it if you are sharp, coachable, and committed to learning the role
-
Familiarity with dental insurance (PPO, HMO, fee-for-service) is preferred; willingness to learn is required
-
Experience with dental practice management software is a plus
-
Strong verbal communication skills in both languages — you are the face and voice of this practice
-
Organized, dependable, and able to stay composed in a fast-paced environment
-
A genuine team-first attitude — we are a small office and everyone pulls together
Compensation and benefits
-
Competitive hourly pay based on experience
-
Performance-based bonus eligibility
-
Paid time off
-
In-house dental benefits
-
Real growth opportunities within a scaling DSO — we promote from within
